Sam Turner & Sons Reviews

2.33 Rating 3 Reviews
33 %
of reviewers recommend Sam Turner & Sons

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head and stick. Parcel arrived with one broom head and two broom sticks neither of which fitted the broom head. Contacted them to advise. They said i would need to return the broom handles before they would send a replacement or refund and that I’d have to pay for the postage for the return. I explained that firstly the return postage would cost more that the price of a broom handle. And secondly we are currently in the middle of covid 19 lockdown I am in the vulnerable category so even if I wanted to return it I couldn’t in addition to this our post office shop is closed. I asked that they send a replacement broom stick which would virtually cost them nothing (how much can a Wooden stick cost???) they said no it was my fault for ordering it. I said the website doesn’t stare which stick goes with which broom head. They said too bad my fault and they repeated that I need to return it! I have never come across such dumb and down right terrible customer care ever. They would rather ruin their reputation than spend £2 on a broom stick which they shouldn’t have sent in the first place. I order a lot from gardening suppliers as I own a property management firm this was a first small order will definitely be my last. Love to hear the reply to this I am happy to copy and paste my email response from them for all to see.
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Posted 1 day ago
Ordered 2 pairs of wellies 1 leaked on first use they tested and agreed they were leaking won’t refund or replaced until they have been credited by there supplier. In the mean time I ordered another pair of boots over the phone and payed when I rung to find out we’re my boots were they asked for £9.99 delivery charge I explained they didn’t mention this when I was ordering so they said pay it or have a refund. I had a refund and purchased from wellies.com. I would never use this company again
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Posted 1 month ago
Excellent customer service. Great product range.
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Posted 3 months ago
Sam Turner & Sons is rated 2.33 based on 3 reviews