Security Home & Garden Reviews

Name: Security Home & Garden
Address: Fern Bank Business Centre, Coal Clough Rd, Burnley
Rating: 4.59

4.6 Rating 68 Reviews

88 %

of reviewers recommend Security Home & Garden

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Phone:

03330506687

Email:

shgukltd@yahoo.com

Location:

Fern Bank Business Centre, Coal Clough Rd
Burnley
BB11 4NJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive price Needed unit quickly next day delivery very prompt. Excellent service Definitely use again.”

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Posted 2 years ago

“I had an issue with an item and received a quick answer for returning the item.”

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Posted 1 year ago

“I would give 0 if I could. My father ordered a product for next day delivery and received a dispatch message 12/07. There was no attempt at delivery but received an email stating the order had been completed. I enquired on his behalf on their chat service (20/07) and was told that DHL attempted to deliver twice, claiming no one answered. This is despite people being home, and no doorbell was rung. They said they would redeliver for the next day, but would not give me a delivery window, stating that tracking would be updated when scanned by the driver on the day. On the 21/07 I enquired on the chat service and they replied saying they could not confirm with the DHL driver in time to deliver for 21/07, and that it would be pushed back to the 22/07. Now on the 22/07 at 12pm, I called again as the product had yet to be delivered, and was told that it was scheduled to have been delivered 2-3 hours earlier (9-10am) , but the driver was running behind and would that he would contact the driver for an updated schedule. 2 hours later, I was told that the delivery was attempted at 12:30. I have been waiting for this delivery and no vehicle came by, nor did anyone ring the doorbell. My father then called to enquire about a refund. The man on the phone was initially helpful, but apparently mocked my father, thinking he had muted/transferred the line. We’re currently waiting for a refund. Awful and unreliable service, no professionalism (there are spelling errors on the website chat service) and generally quite rude.”

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Posted 2 years ago

Sorry to hear you have had a bad experience on this occasion. I have spoken to the team and can confirm that your parcel was dispatched the same day via DHL. We provided the tracking on several occasions and can confirm they tried to deliver twice on 13/7 but nobody was in to accept the delivery. This went on a couple of times but delivery was unsuccessful again. I have raised a discrepancy with DHL about your order to find out why it was not delivered successfully. I've looked on the system and can confirm you were refunded within 2 minutes of asking. This was instant as you used the PayPal gateway to pay. We don't record phone calls unfortunately so there is no way of investigating this but I will be going back to the call handler to discuss the negative review we have received.

Posted 2 years ago

“Ordered a couple of alarm batteries which were received within a day or two, followed up asking for a VAT invoice which came within minutes. Very good experience dealing with this company”

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Posted 2 years ago

“Arrived really fast! Thank you :) Will certainly be back.”

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Posted 2 years ago

“Called them to check a part for purchase at short notice, their service was professional and courteous, the price was fair and delivery was very quick. The process from the initial call was constantly communicated so I knew exactly what was happening with my purchase. Would certainly recommend them.”

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Posted 2 years ago

“We ordered an Accessible Toilet Pull Cord for our Community Centre. No problems ordering kept up to date with delivery schedule and arrived in double-quick time.”

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Posted 2 years ago

“Found what we needed and quick delivery. Thanks”

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Posted 2 years ago

“EXCELLENT SERVICE AND VERY HAPPY. RECOMMEND100%”

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Posted 2 years ago

“Ordered the items on line, they arrived within the timeline and as described. Most helpful.”

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Posted 2 years ago

“Item ordered arrived promptly. Any queries are dealt with promptly and efficiently. Very helpful staff. Would definitely recommend.”

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Posted 2 years ago

“Great product super fast delivery.”

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Posted 2 years ago

“Great.product available and fast delivery. Hopefully it fits..”

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Posted 2 years ago

“Great service. Price cost a star”

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Posted 2 years ago

“Great quality product with fast delivery. Reasonable price with acurate product description.”

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Posted 2 years ago

“They are Reliable”

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Posted 2 years ago

“I ordered a keypad on the bank holiday. this got processed on Tuesday. SHG posted the product by DHL. We never received the item. Despite DHL taken picture of the box. but an unknown person signed for it. I called SHG on Friday and told them that I have not received it. Their team very nice guy helped and deispacted one for the next day's delivery by DPD (never received it . I had to go to the Depo to collect it). SHG team was supportive, helpful and had good communication. the Delivery was not their fault.”

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Posted 2 years ago

“A speedy delivery and great offers to be had, I will buy again from here.”

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Posted 2 years ago

“Ordered a CDV1 door entry product through the company website that was very easy to do. The product came as promised the next day well packed. A further enquiry was made by myself about a service and this was handled perfectly by online chat. Good product and service Many thanks. John T”

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Posted 2 years ago

“Speedy delivery, quality item, simple to deal with”

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Posted 2 years ago

Security Home & Garden is rated 4.6 based on 68 reviews