Shuttle Direct Reviews

Name: Shuttle Direct
Address: Emilio Ortuño 15, Benidorm Centre Building, Benidorm, Alicante
Rating: 4.46

4.5 Rating 2,284 Reviews

86 %

of reviewers recommend Shuttle Direct

Company Reviews

Metrics

Info

4.5

Based on 2,284 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

About Shuttle Direct:

At Shuttle Direct we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.

With our shuttle services, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.

If you're looking for something a little more private, we also offer private transportation services. With our private transportation services, you'll have your own driver who will take you directly to your destination.

At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.

Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.

Visit Website

Phone:

+34 965 856 694

Email:

customer.care@shuttledirect.com

Location:

Emilio Ortuño 15,
Benidorm Centre Building,
Benidorm
Alicante
03501

Shuttle Direct 5 star review on 28th September 2023

Cosmin C

Shuttle Direct 4 star review on 20th July 2023

Petra T

Shuttle Direct 5 star review on 19th April 2023

Deborah C

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Horrible. Autobus sin Aire acondicionado y En muy mal estado. Sin mantenimiento ni seguridad. Algunos asientos sueltos por no llevar los tornillos fijados.”

Helpful Report

Posted 2 years ago

“Eine lange Wartezeit von 2 Stunden für den Flughafentransfer am Flughafen Barcelona ohne eine angemessene Organisation für die Passagiere ist ein Problem, das verbessert werden sollte. Dies kann auftreten, wenn das Transferunternehmen die Wartung und Unterstützung der Passagiere am Flughafen nicht optimal organisiert hat. In solchen Fällen ist es sinnvoll, das Unternehmen zu kontaktieren, um Ihre Bedenken auszudrücken und sie aufzufordern, ihre Organisation zu verbessern, um die Wartezeit und den Transfer für die Passagiere komfortabler zu gestalten.”

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Posted 2 years ago

“Bookede via deres egen hjemmeside. Hotelnavn, by til og fra lufthavn. Betalte og fik senere besked om jeg havde betalt for lidt? Det var deres egen hjemmeside der havde regnet det hele ud? Annulerede med et samme da det ville blive alt for dyrt☹️”

Helpful Report

Posted 2 years ago

“Pick up was no problem. Return trip to airport a disaster. Pick up from hotel was 1.15 am. My flight was 7.15 am!!!! Direct journey to airport would have taken 45 min max. Calella to Girona Airport. We went to Blames and Tossa da Mar. There were a lot of no shows at the pickups. I I won't be using this service again.”

Helpful Report

Posted 2 years ago

“As far as I am concerned I had a contract for Shuttle Direct to take me to my hotel. They point blank refused to do that but would only drop me at the bottom of the hill leaving me with a 1km walk up a steep hill to the hotel. I'm not complaining about the 1 hour delay they would have imposed to do that but if the contract says they will drop me at the resort then that is what they are obliged to do. They refused to offer a refund and I had to get a taxi instead. My mobility is limited and I cannot walk 1km up a steep hill. They suggested I get a taxi where they were going to drop me off but there are no taxis available in that area. They showed no empathy with my predicament and displayed a couldn't care less attitude. I shall advise everyone I know going to Tenerife not to use shuttle direct. They are just not the slightest interested in the customer.”

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Posted 2 years ago

“We were trapped halfway to Israel because of flights being cancelled because of their war and then major difficulties getting home. Then Shuttle Direct used "policy" to tell us that we notified them too late to get a refund. Basically, they are thieves.”

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Posted 2 years ago

“Min kone og jeg samt to voksne døtre og en svigersøn og et barnebarn blev hentet d 3.10 kl 9.35 på hotel VIVA Blue & Spa. Carrer Passeig de Bateman. Vi skulle til lufthavnen og var i god tid, og chaufføren kom til tiden, men han kørte på hele turen til lufthavnen vanvittigt stærkt og tæt til andre trafikanter. Min familie sad bag i bilen, og jeg sad ved siden af chaufføren. Jeg henvendte mig til chaufføren tre gange undervejs og sagde på engelsk, at vi var en familie på ferie, og han behøvede ikke køre så stærkt for vores skyld. Han ignorerede mine henvendelser, og ignorerede også henvendelser fra familien bag i bilen. Det var meget meget utrygt. Han fortsatte på samme måde. I familien har vi talt om, at skrive dette til rejsebureauet eller til jer, men vi skriver nu til jer. Vi kan simpelthen ikke forstå, at man som gæst på en rejse skal udsættes for sådan noget.”

Helpful Report

Posted 2 years ago

“Schlechte. Beschreibung”

Helpful Report

Posted 2 years ago

“Beim Abholen am Flughafen sollte ein Fahrer mit Schild auf uns warten. Der Fahrer war allerdings im Parkhaus und es dauerte 30 Minuten bevor wir uns gefunden haben. Beim Abholen an unserer Unterkunft ist kein Fahrer erschienen und er war nicht telefonisch erreichbar. Wir haben mehrmals mit der Zentrale telefoniert, welche uns dann letztendlich ein Taxi geschickt hat. Es hätte nicht mehr viel gefehlt und wir hätten unseren Rückflug verpasst - NIE WIEDER!!!!”

Helpful Report

Posted 2 years ago

“Rigtig dårlig behandling da man skal skifte bus ingen fortæller noget man bliver bare jaget ud og vores kuffert smidt ind u den anden bus så holder den og vi var flere der ikke vidste hvad vi skulle nogen troede vi skulle med en taxi men så pludselig pegede han en vej vi skulle gå og der x står at det tager 1 og 1/2 time fra lufthavn det tog 3 timer så vi troede ikke vi kunne nå det da vi skulle hjem fik først tidspunkt sidst på eftermiddagen mandag men da havde vi fået køre lejlighed med taxa så vi var x sikker på at komme hjem så rigtig dårlig behandling”

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Posted 2 years ago

“Bei der Buchung konnte ich als Zielort und Abholort unser Hotel angeben. Bei Ankunft wurde uns mitgeteilt, der Bus fährt nur bis zu einem bestimmten Punkt und dann müssen wir ins Taxi umsteigen. Das wurde organisiert, passte. Bei der Abholung allerdings mussten wir zu einem anderen Hotel laufen - laufen heißt in diesem Fall BERGAUF und das ein ganzes Stück! Entweder bergauf ca. 10 Minuten - ODER ca. 8 Minuten bergauf und zig Treppen - und das mit vollem großen Gepäck! So eine Strapaze für Leute, die schon älter sind und kaum Luft bekommen! Das geht wesentlich besser!”

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Posted 2 years ago

“Poca profesionalidad”

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Posted 2 years ago

“I wasn’t informed that you did not take golf bags, so was left stranded in the airport. This should be stated on the website”

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Posted 2 years ago

“2autiste donne sia all’andata che al ritorno,molto maleducate e disinformate,ho dovuto insistere,sia con il biglietto cartaceo che con l’iPhone per fargli capire che avevo tutto in regola,se no,non ci avrebbero fatto salire a bordo,a me e a mia moglie,una vera vergogna,mai più,se volete farvi sangue amaro,provare per credere!!!”

Helpful Report

Posted 2 years ago

“Had to sit in airport for 1 hour waiting for other flights to arrive. then we were second last drop. Took us longer to get from heraklion airport to agios nikolaos than it did from birmingham airport to Crete.”

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Posted 2 years ago

“Hi I waited 2 hours for my bus from the airport, then on the one back I had to walk 10 mins to a meeting point and a women rang me shouting at me that the bus driver can't find me it wasn't a nice experience :(”

Helpful Report

Posted 2 years ago

“On arrival, we were left an hour and a half waiting late at night. On departure, we were supposed to be collected at 03:40 AM. As nobody turned up by 04:30, we had to get a taxi or we would miss our flight. Will not travel with you again.”

Helpful Report

Posted 2 years ago

“Want refund as lift didn't show and had to pay 63 euro for a taxi , no notification nothing , the day before follwed pick up instruction waited on transfer for an hour and a half I would have missed flight I have receipt n want refunded for transfer and the taxi that I had no choice to take.”

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Posted 2 years ago

“No one should use shuttle direct for Dubai service is absolutely terrible”

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Posted 2 years ago

“10 people left stranded outside the hotel and then told to get taxis to another hotel even though all people where 30 minutes early. Not good service. Lost €16 in taxis. Bus man said he took picture but my sister asked him and all it was a piece of pavement and no time.”

Helpful Report

Posted 2 years ago

Shuttle Direct is rated 4.5 based on 2,284 reviews