Sloomy Ltd have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Super easy delivery organised. Quality bed for my daughter at a fantastic price
”
- Jessica King
“
Price great the delivery driver very good all in all very happy
”
- Anonymous
“
Service was good, good price, good delivery service
”
- Anonymous
“
Very nice bed, kept me up to date with delivery dates and times, wrong size of head board sent, phoned up, spoke to Rayhaan, he had the new headboard sent out to me within 2/3 days with an apology. Excellent service
”
- Kathryn Wright
“
Nice Bed and Mattress. Good value for money spent. This should be 5 stars but delivery did not come early
”
- Ademola Arowona
“
Really nice quality bed and excellent delivery service by SJ.
”
- Anonymous
“
Customer service has been unhelpful and slow, promising replacement parts and a minimal partial refund over the course of three weeks, while trying to dismiss the damage as “normal fabric brushing.
”
- Mr D
“
I ordered 5 samples fabrics and paid for them. Two weeks later and they still havent arrived. Needless to say I won’t be ordered a bed from here!
UPDATE ive been asked to revise my review Sloomy as according to them this issue has been resolved. It hasnt. Ive not received the samples, nor received a refund! My rating would be zero now.
”
- Hannah Woodhouse
“
Paid £50 to have old bed collected but delivery driver didn’t have any paperwork or room on his van to take it. Was told I couldn’t get a refund until a manager was back in the office which would be a couple of days wait. Still waiting now over a week for a call back to confirm if I will be getting a refund.
”
- Gemma Wager
“
Very nice bed, kept me up to date with delivery dates and times, wrong size of head board sent, phoned up, spoke to Rayhaan, he had the new headboard sent out to me within 2/3 days with an apology. Excellent service
”
- Kathryn Wright
“
Great divan beds at amazing prices. By far the cheapest around but the beds are so luxurious. Customer service was excellent and responded quickly to my queries, would recommend.
”
- Anonymous
“
Verry good customer service and help from rayhaan, verry patient and understanding. Amazing and outstanding customer service once again which is highly appreciated. Really really helpful thank you !!
”
- Anonymous
