Smallhill Furniture Co. Reviews

Name: Smallhill Furniture Co.
Address: C19 Maws Craft Centre, Jackfield, Telford, C19 Maws Craft Centre, Jackfield, Telford, Telford
Rating: 4.83

4.8 Rating 321 Reviews

96 %

of reviewers recommend Smallhill Furniture Co.

4.8

Based on 321 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

01952 796140

Email:

hello@smallhillfurniture.co.uk

Location:

C19 Maws Craft Centre, Jackfield, Telford,
C19 Maws Craft Centre, Jackfield, Telford
Telford
TF8 7LS

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Smallhill Furniture Co. 5 star review on 31st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was missing 3 items. When I tried to contact customer service to resolve this it was more or less impossible to get a response. I am still trying to speak to someone.”

Helpful Report

Posted 2 years ago

“Happy with the delivery but never worked with paint like it . Could not get a smooth finish no matter what I used I think the metallic in the paint comes together. After trying to roll or brush for only a few minutes it was unworkable”

Helpful Report

Posted 2 years ago

“I sent off for a tester the size of which is ridiculous for almost £5.00 then you add the cost of postage in a box the size of which was also ridiculous, so for the tiniest tester of paint was just shy of £10.00. I don’t see how you justify that. Not tested the paint yet the cost and disappointment took the shine off.”

Smallhill Furniture Co. 2 star review on 8th April 2021

Helpful Report

Posted 3 years ago

Good afternoon Carol. Thank you for your review. The cost of the tester pot at £4.95 is the price we must sell at as stipulated by our supplier, in this case, Fusion Mineral Paint. This is to ensure there is fair trade across all stockists. Whilst the 37ml tester pot is essentially a tester size, it does goes a long way. The coverage guide attached shows this size can cover a mirror or a small stool/chair. With regards to the box; the smallest box as standard caters for x1 500ml pots which is also used for tester pots. It is a requirement that we supply paint in packaging that withstands typical transportation. We cannot therefore supply in padded envelopes for example - even in this case, due to the size, the delivery cost by Royal Mail remains the same. We do not profit out of delivery. The £4.95 delivery fee includes same day despatch before 4pm via the fastest delivery method - typically this is next day. I hope this provides some clarification to your review. Regards, James Smallhill Furniture Co.

Posted 3 years ago

Smallhill Furniture Co. is rated 4.8 based on 321 reviews