Smart Lighting Industries Reviews

Name: Smart Lighting Industries
Address: Unit 12 Repton CourtBurnt Mills Ind. EstateBasildonEssexSS13 1LN, ,, Essex
Rating: 4.76

4.8 Rating 1,906 Reviews

95 %

of reviewers recommend Smart Lighting Industries

4.8

Based on 1,906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01268330175

Email:

support@smart-light.co.uk

Location:

Unit 12 Repton CourtBurnt Mills Ind. EstateBasildonEssexSS13 1LN, ,
Essex
SS13 1LN

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Smart Lighting Industries 5 star review on 10th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for some advice but was ignored.”

Helpful Report

Posted 2 years ago

“Ordered some Black PIR Sensors, Website stated they were in stock, but had an email to say they were overseas and it would take 2 weeks to get them, but white was available. I agreed to wait as black was requested. Delivery turned up 2 weeks later, white in colour. I had to keep phoning to find a resolution. However I ended up had to pay to get them sprayed black at my own expense.”

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Posted 2 years ago

“I paid for express delivery service and the products turned up after 9 days. Have called and left message and 2 weeks later still no one has bothered to call me back. I won’t be using them again”

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Posted 2 years ago

“Still not received after along time?”

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Posted 2 years ago

“I’m still waiting on delivery should have received it Wednesday”

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Posted 2 years ago

“The product was inadequately packaged and arrived with outer sections of the casing broken away. Not able to comment on the function of the lamp”

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Posted 3 years ago

“Customer service is not good. I called the number many times and selected options. Either it keeps on going to a mobile voicemail box or the call centre hangs the call. I was supposed to receive a delivery yesterday that i havent yet and updates, wanted to call customer care but no luck. Thanks”

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Posted 3 years ago

“Ordered 2 lights. 1 was fine and brand new.. the other was obviously a returned itemthe box had been taped, it was missing all screws and earth clamp screw, also missing the gland for cable entry to the light and one of the dials to adjust lux was snapped off and it had dirty fingerprints and scratches on the shade part which i had to buff out.. if i order from you again in future i hope ill get brand new items as described...”

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Posted 3 years ago

“Product was excellent. Delivery was terrible. DX emailed me to say it would be delivered on 11 Nov, but it failed to arrive. They then emailed me to say it would be delivered on 12th Nov but it didn't. It finally arrived on 13th Nov. I complained to them but I have had no apology .”

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Posted 3 years ago

“Why ????? Not received the lights ????”

Helpful Report

Posted 3 years ago

“Slight delay, no problem, when arrived found two of four damaged due to poor packing or rough handling, no choice but to fit due to been behind as a result of delay in delivery, lights are superb and they did arrive, but real shame they had bits of the casting smashed off”

Helpful Report

Posted 4 years ago

Smart Lighting Industries is rated 4.8 based on 1,906 reviews