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Smart Lighting Industries Reviews

4.8 Rating 1,906 Reviews

95 %

of reviewers recommend Smart Lighting Industries

Company Reviews

Product Reviews

4.8

Based on 1,906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01268330175

Email:

support@smart-light.co.uk

Location:

Unit 12 Repton CourtBurnt Mills Ind. EstateBasildonEssexSS13 1LN, ,
Essex
SS13 1LN

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Smart Lighting Industries 5 star review on 10th September 2023

Smart Lighting Industries 5 star review on 3rd September 2023

Smart Lighting Industries 5 star review on 31st July 2023

Smart Lighting Industries 5 star review on 18th July 2023

Anthony McMenemy

Smart Lighting Industries 5 star review on 12th July 2023

Smart Lighting Industries 5 star review on 18th April 2023

Smart Lighting Industries 5 star review on 12th February 2023

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the 6 light fittings wasn't working. I send it back only to receive the same broken fitting back. Which meant I had to pay the electrician to come out with him not being able to fit it. And after that, they just ignored my requests phone calls or messages. I still haven't got the replacement! Bad customer service!”

Posted 1 month ago

“Product delivery delay No updates for 2 weeks I had to chase up to get an update Product different than the previous one i have ordered two years ago on same specs”

Posted 5 months ago

“Ordered next day, didn’t arrive for over a week, delivered while on holiday and when received package both lights damaged (smashed) no fragile notices on box and poorly packaged”

Posted 6 months ago

“The length of time it took to arrive and they seemed to have no idea when it would arrive.”

Posted 6 months ago

“Error with order not being despatched”

Posted 6 months ago

“Despite numerous emails from them the item has not been delivered it is beginning to look like a scam”

Posted 6 months ago

“5 days to arrive dispute paying extra for next day delivery and item arrived damaged.”

Posted 7 months ago

“Advertised items in stock, I then placed an order only to be told it would be delayed!!”

Posted 7 months ago

“Have not received notification of despatch 5 days ordered. Plenty of emails thanking for order.very poor service”

Posted 8 months ago

“I ordered warm white LED bulbs and when I placed my order they were showing a very large number in stock. Remarkably I was emailed the next day and advised that they were out of stock and I could have a different sort or wait until more stock arrived (no mention of a refund option!) I opted to wait and after a few days some bulbs arrived but they were cool light and not the warm white which I had ordered. There was also no returns label or any information in the package. This is the first time I have been disappointed when ordering items online from various companies and of course I will never order anything again from this company!”

Posted 8 months ago

“Look good but poor quality and voltage very unstable”

Posted 10 months ago

“They falsely advertise products as having features that in reality they do not, I will never ever purchase a product from these cowboys again! Also if you complain to them, your complaint gets ignored, dreadful customer service, AVOID AVOID AVOID !!!!!!!!!!”

Posted 11 months ago

“Absolutely Rubbish service Very unprofessional people on the phone 👎”

Posted 1 year ago

“Poor. One of the lights was damaged on receipt. Was advised that when the damaged one was collected they would ship replacement immediately. Still waiting for the replacement and no communication from seller 3 days later. Not very impressed.”

Posted 1 year ago

“Original order got lost, I had to chase them and find out what had happened after 2 weeks.. only for them to tell me they didn’t know”

Posted 1 year ago

“Item never delivered! INV W121608... Called 4 times, been waiting for a resolution for 1 month! NOBODY seams to care...”

Posted 1 year ago

“Of two units ordered and received, one unit was damaged. This has been returned and we await the replacement.”

Posted 1 year ago

“To be honest these were over priced and could of purchased elsewhere for considerably less”

Posted 1 year ago

“Very dissapointed,reached out to your staff, talked to Joanne who was very nice and promised to get back to me but never did,nearly a week ago ,now stuck with fittings that are no good to me,no feedback very dissapointed customer!,hope someone follows this up!”

Posted 1 year ago

“The adhesive strip on the leds is next to useless. It came unstuck from both the lights and the surface I put the led’s on. Don’t touch this product with a barge pole. Un fit for purpose.”

Posted 1 year ago

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Smart Lighting Industries is rated 4.8 based on 1,906 reviews