Hi Michaela,
Hope you're well and thanks for taking the time to review.
I can see on your order page that this was ordered on 14/07/24 and the order tracking shows delivery on 16/07/24.
I have reviewed our customer inbox and hadn't seen any mention, but will of course gladly assist in rectifying this. Our team will reach out this morning to ensure this is resolved.
Appreciate your custom!
Thanks,
Spiral
“I have 2 of the bags now and as the saying goes . It does exactly what it says on the tin.
Only had for a few months but the quality and build are great so far. I use them to travel and to haul work and gym kit round in as so far they haven't broken or let me down yet .
Also the comfort factor is 10/10”
“This is a properly amazing organisation with an amazing product. I ordered mine a month or so ago, and everything was perfect except it had a weird smell, which didn’t go away despite me airing it out and putting a car air freshener in. I thought I would mention to them on the off chance I got some weird anomaly and I got a message back with a few minutes really apologetic and posting a new one which arrived the very next day…no weird smell, just a perfect bag from a genuinely perfect company!”
Hi Joshua, hope you're well and thanks for taking the time to share this review.
I'm very sorry to see this, and it certainly shouldn't be the case. Our products are built to last.
If you can kindly e-mail info@spiraluk.com with a short explanation of this fault, along with your order number and/or the email used to order, we will absolutely rectify this.
Thanks,
Spiral
“The service from Spiral has been amazing. Slight defect with first product but after a quick email they responded and rectified immediately.
The product looks and feels great quality with plenty of storage.
Top company and product”
“The bag is not only great looking, but robustly made feeling both light, yet strong. I've been looking for a bag like this for years and can honestly say you will not find a better bag for a similar price. Great item and I will certainly be purchasing another for different activities.”
Hi Harry, hope you're well and thanks for taking the time to share this review.
I'm very sorry to see this, and it certainly shouldn't be the case. Our products are built to last.
If you can kindly e-mail info@spiraluk.com with a short explanation of this fault, along with your order number and/or the email used to order, we will absolutely rectify this.
Thanks,
Spiral
