Hi Sam, hope you're well and thanks for taking the time to share this review.
I can see from our email correspondence from the same day as this review that a new bag was immediately re-dispatched to you once we were made aware. I would hope as we didn't hear further that this arrived swiftly - but just wanted to take the time to double check?
We really appreciate your custom and are very sorry with any mix up on the first package delivery.
Thanks,
Spiral
“I didn't know this brand and bought off an Instagram advert based on the many good reviews. I have a positive experience with fast delivery and quality product. Highly recommend.”
“Responsive Company, and it was good to interact with Spiral, despite the slight hiccup. Hopefully someone from Spiral will read this and try to get in touch again.”
“Love it- was great for my trip to Barcelona. Sadly the stitching is already coming undone on the straps and handle, not sure how long it will last now.”
“The backpack is a great colour, the straps are padded which is a really great feature as it doesn't dig into your shoulders. Stylish and functional. Highly recommend”
“Bought 2 backpacks. My partner loves his and it is suitable for his needs. The Baker for me was a little on the small side and therefore I had to return it. However the quality of both was great. Just waiting for my return to be processed.”
“Found Spiral through an instagram advert, the bags looked really good and very good price, we used the discount when buying 2 and both my husband and I are very pleased with them, a new favourite.”
“Marketed as on par with more expensive brands, but definitely much lower quality in reality. Ok if you’re on a budget, but I would personally prefer to spend a bit more and get something higher quality.”
