“Great bag - feels well made and of quality materials. My one criticism would be the bottle holders on the side of the bag do not allow for any give (perhaps an elesticated seam would help) to accomodate the bottle if the sack is actually packed full.”
“Responsive Company, and it was good to interact with Spiral, despite the slight hiccup. Hopefully someone from Spiral will read this and try to get in touch again.”
“Bought 2 backpacks. My partner loves his and it is suitable for his needs. The Baker for me was a little on the small side and therefore I had to return it. However the quality of both was great. Just waiting for my return to be processed.”
“Good service and quick delivery. I really like my new bag. However, it arrived with a very strong fish smell that I can't get rid of. Worried that my clothes smell after having them in the bag. Understand this can happen at factories etc but it would be great if you found a way to avoid this.”
Hi Stefan,
Hope you're well and thanks for taking the time to flag this issue up.
You're correct, this certainly shouldn't be the case. If you can kindly e-mail info@spiraluk.com with your order number and a brief description of this fault, our customer team will gladly assist.
Thanks,
Spiral
“Absolutely fantastic bag, out all day in the pouring rain in Vancouver, everything in the bag stayed none dry, the only downside was that the rain ran off the bag and into the front pouch which collected the water, but apart from that , the bag is great”
