“Have visited this store when in York. Staff were friendly so when I was searching online for this bear and they had it in stock it was a no brainier. Item delivered fast and well packaged.”
Heya,
We’d called and left a voicemail to let you know the order had been cancelled and refunded as we couldn’t find the item in our stock room but we’ll make sure that you also get an email in future to avoid any missed communications. Sorry for any trouble this may have caused.
Kind regards,
Stonegate Teddy Bears
“Excellent service. Ordered in the week before Christmas opted for next day delivery, ordered 10am was with us by 1pm the next day. The jelly cat we wanted was out of stock everywhere but here. Arrived perfectly packaged and my daughter was made up. We love York and go often so hoping to take a trip into this shop when we visit soon. Thank you for a speedy service x”
“Great online stockist of jelly cat. Wasn’t aware online too so was made up
Very reasonable postage costs and lovely postage bag that doesn’t have description on bag which helps when it’s a gift.”
“I was more than confident ordering online from Stonegate Teddy Bears as my mum was a very loyal customer (Pauline Daniel) we started going in from the beginning when it opened, and we had long conversations with Kevin, Margaret and I remember a Emily some years later, such a lovely shop the selection of not just bears makes sure there is something to suit every shopper, my Parcel, that arrived within 48hrs of ordering,was a Jellycat Coffee bean, it came intact, and was wrapped well, normally I don't like buying my Jellycats online, because I like to choose the best looking one, but because of my experience of going into the shop with mum, I knew I would get a perfect one, and that I did, he's sat with my other Amuseable Jellycats, Now I know Jellycats are sold at Stonegate Teddies, I will make this my first choice place to order, and if in york I will visit, I have not been in the shop since 2013 and that was with mum, she passed the following January.”
“A brilliant teddy shop! Ordered and a couple of days later the little jellycat dragon arrived. He was nicely wrapped and sent via royal mail tracked. I will definitely be ordering again.”
“Great prompt service with good updates on progress of order. The teddy is adorable as are all Jellycat products. Arrived well wrapped and will be loved!”
“First time using this company and I’m very pleased
There was a mistake with my order but that was rectified straight away
Will definitely be ordering more jellycat
Thank you ⭐️⭐️⭐️⭐️⭐️”
