“I always love shopping with StrapsCo. The quality and selection is top-notch, the shipping is fast, and the service is responsive, helpful, and knowledgeable. I get real answers from real people when I have questions! Plus, it feels good to know that I am supporting a local family-owned business instead of some giant corporation.”
“I ordered the nylon straps and they just keep getting loose. I contacted customer support and unfortunately, there was nothing they could do to help. Refund is also not an option as soon as you open the packaging, so there's no way to know the product sucks until you open it. Do not purchase from this website.”
“Two straps (one of my husbands and one of mine) sporadically disconnected. My husband lost his fitbit because he didn't notice when it detached from the fitbit. My fitbit broke (the screen) because it fell on concrete when it detached from the fitbit.
One side on the new dark blue strap doesn't connect at all.
My light blue everyday canvas band is already showing terrible wear and tear through normal use. It already has to be replaced even though it is 7 months old...and wasn't worn daily.
Website isn't allowing me to upload photo.”
“I wish I could give zero stars. I'll give the short version- took them a month to send along the strap I ordered BUT IT WAS THE WRONG ONE!! That was after a month of poor customer service- they take 48-72 hours to respond and or course no phone number to call or live chat. I finally got my refund. STAY AWAY IS MY ADVISE. Much better service from Amazon!”
“Terrible customer service. I ordered my straps thinking they looked great but when they weren't delivered I contacted Strapsco who offered to reship the items and then disappeared never to be heard from again. To date I've still not received my order and they are no longer responding to any messages meaning I am out of pocket. Don't purchase, this is a scam company.”
“I've purchased a total of four straps from this company. Three of the straps broke either within 6 months or just after 6 months one of them they actually exchanged for another item and it arrived broken. Now my most recent strap Has Broken but they will not replace it. I do not recommend purchasing from this company. The quality is not good.”
“Ordered November 30th, package was mailed but the courier returned to send for unknown reason. Was delivered back to strapsco December 30th according to tracking but they’re being difficult and won’t refund me. I have been emailing them consistently and they’re denying my package was delivered back to them. I’m out $100 and they’re denying won’t do anything for me.”
“Firstly, they sent the wrong dress. It looked nothing like the photo. The quality was so cheap and I would have thrown it straight in the bin. Then I wrote to request a refund. It was very difficult to find out how to do this. I finally got an answer. It's been days and they still have not refunded me or delt with the issue. What a terrible company!”
“After searching online for some time, I found the right leather strap from StrapsCo to go with the vintage watch inherited from my late father. Unknowingly, I ordered the wrong size and didn't realize it until I had the chance to try it on after the strap got delivered. After checking that the conditions for an exchange were met, I emailed the company to ask if a size-exchange would be possible, and they promptly okayed it and followed it up attentively. The exchange went through by post smoothly, and it took only around a week from mailing off the strap to receiving the replacement. I'm very impressed by StrapsCo's customer service; as for the strap, it fits perfectly, and the quality is simply outstanding.”
“I had to give them 3 stars for their customer service. However, they need to learn more about their products. I asked for a specific watch band after ordering the wrong one. They confirmed the watch I had, but did not offer the correct finish, only the size that would fit. In my opinion as a consumer and someone who works in marketing, more information should have been offered instead of making a quick sale. Buyer beware...ask detailed questions.”
“Just to tell you i just receive the Rolex gridlock claps very nice part i just finish to installed it on my steinhart ocean 39 gmt Pepsi i have to drill the end of the bracelet with a 5/32 drill to fit your original screw pin and it fit well”
“I ordered a watch strap from strapsco. My password was lost and i could not get StrapsCo to reset the password. i have requested a password reset 9 times. I want to return my band because it is 22 mm instead of 24. Whoever operates this company has no idea of how to reset a password in their system. I tried their chat app but it is a ruse leading back to a reset nightmare. against my better judgement my order was 1070???,”
“I just got straps I ordered over a week ago. They came in an envelope that looked like it had been reused for years and the envelope and straps smell like they were soaked in a vat of cleaner. So disappointing”
“Bought three straps for my Versa fitbit. One is great,two will not stay on the fitbit. It seems to be a pretty common complaint. The ends are too thick to stay in the slots. When I complained they sent a link to show me how to install it. Obviously since I installed the first one that isn't the problem.”
“I purchased several straps and came in on time, fit well, and the quality seemed great. My fiance especially liked one of the metal straps. There was an error (I wanted a different stitching color) when I ordered one of the straps and before it shipped I contacted customer service if it can be modified. They were not able to make that change before the order was shipped, but were super accommodating and offered me to get it replaced. When I shipped the wrong strap back, it got lost though USPS but the company still provided replacement, so I am really happy with their customer service.”
