“I had to give them 3 stars for their customer service. However, they need to learn more about their products. I asked for a specific watch band after ordering the wrong one. They confirmed the watch I had, but did not offer the correct finish, only the size that would fit. In my opinion as a consumer and someone who works in marketing, more information should have been offered instead of making a quick sale. Buyer beware...ask detailed questions.”
“I just ordered a new band for my Fitbit and received it. While the product it's self looks great and feels great, they didn't send anything (toolwise) to remove links from the band. So now I have a band that is WAY to big for me and nothing to assist with the removal of links. I have bought band for other watches and every time, they send a tool to help with removing links. So I'm not sure if this company is just cheap and doesn't want to spend the money to provide a tool or if they just don't care. Either way, this is more than likely the last time I buy from them. What good is a new watch band, if you can't wear it? While there is things I can do/buy to remove the links, I shouldn't have to go buy something, on top of buying the watch, when a good company should spend the money to provide one. ESPECALLY if the band uses a universal tool. Spend the extra $1 and provide me with a tool.
If the quality was not up to my standards, this would have been a 1-star review. And of course if they had sent a tool for link removal, it would have more then likely been a 5-star review.”
“I ordered black leather straps for my Fitbit Alta HR and the metal clasps are very hard to secure, they actually don't align that well with the unit at all, I had to really force it in and now I can't take them off. I was expecting a much better quality product. Will not be buying again.”
