“The customer service was helpful prior to the order, the delivery was quick, and the ladder and hatch were installed without issues. It does the job well. I'm happy with the purchase.”
“Second time I have used sunlux to supply a Fakro loft door, good price with prompt timed delivery.
I had an issue with 2 screws missing & after reporting they were promptly delivered the next day.
Nice change to have excellent customer service.”
“Although the windows were ok , one of them turned up damaged, but by the time we noticed we had already took the original windows out . I know this has probably happened in transit but we were a bit annoyed about this . I have a photo of the damage”
“Excellent service and prompt delivery. Very pleased with the Fakro folding loft ladder, sturdy construction and easy operation. The optional fixing brackets are, in my view, a necessity as they make Installation very straightforward.”
“I brought this set as I was moving my loft hatch and I wanted the hatch and stairs together. Brilliant kit, works great and looks good and a great price compared to others I seen for just the ladders. Would recommend”
“We have bought products from Sunlux Ltd before and are very happy to recommend them to friends and family. Very good service with quick delivery of well made products.”
“The builder that has installed the ladder is really impressed, the project isn’t finished and we haven’t actually used it , but it seem quite and smooth to operate .”
“Ordered a loft ladder handrail which is fine and promptly dispatched. Only problem was with the adjoining nuts for bolting onto ladder frame as I only received one connector nut which left me one short!
Contacted Sunlux and requested nut specification so that I could order a replacement, but didn't receive a reply!! Appreciate this is only a small matter but it does spoil the whole effect as I has to use an ordinary bolt and screw.”
