“The Sunsoil CBD oil that I purchased did not help with anxiety or sleep in any way. I have used a handful of other brands of CBD oil and have never had this experience before. I tried Sunsoil CBD oil because I thought that I was getting a good price. In the end I paid a lot of money for nothing.”
“I was promised a refund right after i received the cinnamon gummies they just weren't for me it was awful so now after over a week of no refund and 2times promised and still nothing now they are try to have me try something else and i went out when i couldn't eat the cinnamon medicine gummies and have plenty for a month atleast and when im ready i would think about then so I needed the refund but now after the games and all the stuff i never deserved i wouldn't even consider ordering from them again i also see on all the bad reviews Cara goes on there and acts like there is no way they could get a bad situation at @sunsoil when i think she is truly behind the worst situations that are taking place there i never deserved any of this just for believing in them and trying them iv went through the worst almost 2 weeks and i already have really bad depression and suicide thoughts and issues and i cant believe Cara is bullying and hurting me and others struggling with so much more and i cant take it i already had to call crises line oved how they're playing horrible games with me an at me its jist really wrong and im going to figure out how to help the next person struggling to not have to go through all this and maybe not live through it all also i have emails of All that iv went thro and promises to refund my card or bank acc i just xant figure out how to transfer it over here but iv got them and im ready please help”
I'm sorry to hear of your experience, Kim! Our unflavored drops are certainly herbaceous and hemp-forward, so we understand that this may not be everyone's cup of tea. Keep an eye out for an email from our support team, as we're happy to offer an exchange or refund!
“I have purchased the Sunsoil gel caps in the past which I really enjoyed. I did the drops this time and was very disappointed with the taste. I purchased both the Citrus and the Chocolate Mint and I am having a very difficult time investing either. I am a fan of your company and what you stand for and the gel caps but am very dissatisfied with the drops.”
I'm sorry to hear that you aren't a fan of our citrus and chocolate mint drops, Jon! I am happy to send out a bottle of our softgels at no extra cost, and will be following up by email. Keep an eye out for a message from info@sunsoil.com!
I'm sorry to hear this, Jerry! CBD can effect every person differently, so it's important to find your personal "sweet spot" with serving size/frequency of use. Some customers notice immediate effects, while others need to take CBD consistently for a couple of weeks before beginning to notice anything. If you have any questions or want to chat further, please reach out to us at info@sunsoil.com.
I went ahead and cancelled your subscription just now, and you'll receive an email confirming this as well.
“I recently reached out for a refund on a product that showed up unusable... the capsules were all clumped together. that was 2 weeks ago or more and I still havent heard back. What gives? I'm a subscriber too...”
Hi Keith,
Thanks for letting us know. We sent along a follow up to your message on 1/11/21 and we just re-sent it. Please let us know if you do not receive it, and thanks for your patience!
I'm sorry to hear that you haven't received your order, Sara! I'll be reaching out to you by email to follow up and make sure we take care of this issue. Please note, you can always email us at info@sunsoil.com or call us at (802) 735-0070 x1 if you have any questions, concerns, etc.
“Shipping is a joke. I've been waiting since December 3rd for my product. It's December 18th, and Sunsoil is refusing to refund or resend the package.”
Hi Lukas,
We're so sorry that you've been waiting for so long. Due to the pandemic, all mail carriers are experiencing unprecedented delays due to higher volume and the pandemic. We'd previously reached out to you offering a refund, but we'll resend that message in case you missed it. Thanks so much for your continued patience!
Hi Larry,
Thanks for reaching out and letting us know! I'm sorry to hear our product is not working for you! Please check your email for a follow up from us. We really appreciate your feedback.
“Hard to recommend a company that takes advantage of the community because of a crisis. Doubling the price once the virus hit was unethical. Extortion is is a vile livelihood.”
Hi Jim, thanks for taking the time to share your thoughts with us. We ran a month-long promotion in February where all products were 50% off. Historically, we have never changed or increased our prices. It was unfortunate timing that our promotion ended just as COVID began severely impacting our society. This was not something we could have anticipated, and in no way was this an attempt to take advantage of our customers. Our main mission and goal is, and always has been, to offer a high quality CBD oil that is affordable and accessible - as it should be. We're sorry to hear of your disappointment, and hope you can understand that this was never intentional. Please do not hesitate to reach out to us at info@sunsoil.com if you have any additional questions or feedback. Take care, be well, and stay safe!
