“Sorry for the poor review. Normally if I try a product and it doesn't work out, I just don't go back to the vendor. But because I am a long time Sunsoil customer AND you asked for a review, here it is. I tried two bottles of your "citrus" flavored CBD oil, one for me and one for my wife. BOTH of us can not stand the awful taste of the product. Taste like soap. Both bottles have been opened so I do not think we can send them back.
Thank you for asking our opinions.”
Hi Allen! Thanks for sharing your honest opinion with us, and I'm sorry to hear that you're not a fan of our citrus drops. I've processed a refund for your order just now. You can pass along the opened bottles to a friend or someone else who may want to give our citrus drops a try. Please don't hesitate to reach out to us at info@sunsoil.com!
“Our acct was charged 15 days ago & we still don’t have our order. Reached out & only got a standard email response. We’ll wind up being charged again for next mos and still won’t have this mos order.”
Hi Lavonne,
We're sorry to hear you do not have your order yet! We sent along an email with options for you. Sorry if you did not receive it. We'll follow up again via email. Thanks for your patience!
Hi Justin,
Thanks for letting us know and we're sorry to hear about your vegan capsules. Please check you email for additional follow up. Happy New Year!
“The oil is so strong that I almost threw up when I put it under my tongue. I can't use it. Capsules were okay. But gummies are better. Might you make those some day?”
I'm so sorry to hear of your experience, Sandra! Our CBD oil is hemp-forward in taste and smell, so we do understand that this may not be every customer's cup of tea. We do not have any plans to offer a gummie option, but we're always interested in feedback from our customers as a way to improve our product line and overall customer experience. A member of our support team will be in touch to follow up regarding your experience.
“sent in 2 orders, Then found out 1 order went to person who has plenty and mine caused positive thc test at doctor so I cancelled subscription on both . Hint answer your phones with live person, next hint when I got live person to call me they promised to send confirming e-mail. they didn't. when I e-mailed and called it took me 20 minutes to get a women on phone who kept whining about being 1 person. Hire more people or hire people who don't lie to customers. Don't wait up for my next order.”
Hi Mike,
Our products are full-spectrum CBD so do they contain trace amounts of THC. As you requested, we've cancelled your subscription - and we've attended to your requests via phone and email. If there's anything further we can do to help, just reach out. We are a small team but we look to make things right for our customers.
“I’ve used the tablets for months to relax and help sleep, but the last batch of 90 seem to be different. I wake up groggy and with a little pot hangover.
Not sure if this batch was tested properly?”
Hi Warren, thanks for leaving this review! I'm sorry to hear about your most recent experience. We have every batch of oil tested for purity and potency at multiple points throughout the process using 3 independent laboratories. Batch-specific lab results are available directly through our site, and I would be happy to send you more information on the product you received. Please reach out to us at info@sunsoil.com if you need assistance looking up your specific batch of oil, and if you have any additional questions. We appreciate your support!
Hi Diana! We're so sorry to hear of the missing item from your order. I'm sending out a bottle of our 30 count softgels with expedited shipping. If you have any questions or concerns, please don't hesitate to contact us at info@sunsoil.com.
Hi Leslie,
Thanks for providing this feedback. We sent along a private message to this email regarding this review and your previous review. Hope this helps, and thanks for your support!
“I left a message on your Customer Service machine. I am very very very frustrated. If you look at my account, the address on top is in Vermont. I did this so that my shipment would be mailed to Vermont, but I tracked it and it went to FL. What do I need to do to change my address? I like the idea of subscription, but you need a way to allow snow bunnies. Holly Puterbaugh”
