The Zone Reviews

Name: The Zone
Address: Unit 3 Pennine Business Park, Pilsworth Road, Heywood, Lancashire
Rating: 4.10

4.1 Rating 50 Reviews

76 %

of reviewers recommend The Zone

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Phone:

01706368819

Email:

enquiries@the-zone.co.uk

Location:

Unit 3 Pennine Business Park,
Pilsworth Road,
Heywood
Lancashire
OL10 2TL

The Zone 5 star review on 24th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have order a leotard for my daughter November 15th, 2024. It was supposed to be a Christmas present. We only received the shorty and the leotard arrived in January. It did not fit, so we ordered a another model. We waited 2 months. I called the english line to ask for it. They told me it was sent cupple of days ago, which was not true because on the very same day I called (April 1rst) I received the tracking number. The leotard arrived, and it was not the color ordered, so it does not match the shorty that I received in November! It has been 5 months and it is a never ending story. I am really disappointed. All emails that I received in english were absolutely not helpful. There is only ONE person who tried to help me on the phone and did a very good job, it is a French lady in customer service, who is always nice and helpful. But she can not repair the absolut mess and umprofessionality of your company. I will never buy again your products and I will certainly not recommand your brand.”

Helpful Report

Posted 1 month ago

Dear Customer, Thank you for bringing your experience to our attention. We sincerely apologize for the issues you've faced with your order and the delays you've encountered. It's clear that we didn’t meet your expectations, and we are truly sorry for the frustration this has caused you and your daughter. We appreciate your kind words about our customer service representative who assisted you, but we understand that one positive interaction doesn’t compensate for the overall experience you’ve described. Your feedback is vital for us to improve, and we are committed to addressing these concerns to ensure a better experience for our customers in the future. If there's anything more we can do to assist you, please don’t hesitate to reach out. Your satisfaction is important to us. Warm regards, The Zone Team

Posted 1 month ago

“Je ne peux pas apprécier , je n'ai pas reçu mon colis”

Helpful Report

Posted 2 months ago

Chère Rose, Merci d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que vous n'avez pas reçu votre colis. Nous comprenons à quel point cela peut être frustrant. Pourriez-vous s'il vous plaît nous fournir vos détails de commande ? Nous voulons nous assurer de résoudre ce problème pour vous et de vous apporter l'assistance nécessaire. Votre satisfaction est très importante pour nous, et nous sommes ici pour vous aider. Merci encore pour votre patience, et nous espérons pouvoir régler cela rapidement. Cordialement, L'équipe de The Zone

Posted 2 months ago

“We havent received the parcel yet.”

Helpful Report

Posted 2 months ago

Dear Kalliopi, Thank you for taking the time to share your experience with us. We truly appreciate your feedback, and I’m so sorry to hear that you haven’t received your Flyte Sleeveless Gymnastics Leotard yet. We understand how disappointing it can be when an order doesn’t arrive as expected. To help resolve this issue, could you please provide us with your order details? We want to ensure that we can assist you effectively and make this right. Your satisfaction is important to us, and we’re here to help in any way we can. Thank you once again for your patience, and we look forward to hearing from you. Best regards, The Zone

Posted 2 months ago

“Very poor performance I orderd next day delivery never turned up until I emailed to say where was my order. Needed item for a competition which is why I ordered next day delivery. Thst order turned up Tuesday the following week!!!”

Helpful Report

Posted 3 months ago

Hi Sarah, Thank you for your feedback. We're really sorry to hear about the issues you faced with your next day delivery. We understand how important timely delivery is, especially for an upcoming competition. It’s frustrating not to receive an order when expected, and we apologize for any inconvenience this caused. We appreciate you bringing this to our attention, and your comments will be used to help improve our service. If there's anything we can do to make it right or if you have any suggestions, we'd love to hear from you. Thanks again for your review, and we hope to have the chance to serve you better in the future. Best, The Zone Team

Posted 2 months ago

“Difficile d’avoir un contact et une réponse pour effectuer un retour.”

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Posted 3 months ago

“Quick delivery.”

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Posted 3 months ago

“Wir haben noch keinen Turnanzug bekommen. Also gibt es auch keine Bewertung!”

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Posted 4 months ago

The Zone is rated 4.1 based on 50 reviews