The Zone Reviews

Name: The Zone
Address: Unit 3 Pennine Business Park, Pilsworth Road, Heywood, Lancashire
Rating: 4.10

4.1 Rating 50 Reviews

76 %

of reviewers recommend The Zone

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Phone:

01706368819

Email:

enquiries@the-zone.co.uk

Location:

Unit 3 Pennine Business Park,
Pilsworth Road,
Heywood
Lancashire
OL10 2TL

The Zone 5 star review on 24th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I attempted to contact The Zone to complete an exchange and they did not communicate back with me. Their sizing appears to be bigger than other brands and my daughter is not able to wear her new leotard as the one that arrived is too big. The leotard is lovely, just would like to have a claerly defined returns policy so I can get the correct size.”

Helpful Report

Posted 1 month ago

Dear Kayleigh, Thank you for taking the time to share your feedback with us. We're pleased to hear that you love the leotard, but we genuinely apologize for the issues you faced with our communication regarding your exchange request. It's important to us that our customers have a seamless experience, and we clearly missed the mark in this instance. We appreciate your suggestion regarding a clearly defined returns policy and will take it into consideration to improve our services. Your satisfaction is very important to us, and we want to ensure that you find the right fit for your daughter. If you have any other concerns or need further assistance, please don’t hesitate to reach out. We're here to help. Warm regards, The Zone

Posted 1 month ago

“Lovely leotard but very poor communication - no notification it was out of stock despite showing as in stock leading to delay of several weeks. I had to chase and ask. Then email feeding back I’d had no communication went unanswered. Wouldn’t order again based on poor customer service.”

Helpful Report

Posted 2 months ago

Dear Melissa, Thank you for sharing your experience with us. We're glad to hear that you love the leotard but sincerely apologize for the communication issues regarding your order. It’s disappointing to know that you faced delays without timely updates, and we understand how frustrating that can be. Your feedback is invaluable, and we are committed to improving our communication process so that this doesn’t happen in the future. If there's anything specific you’d like us to address or any suggestions you have, please feel free to reach out. We appreciate your understanding and hope you might consider giving us another chance down the line. Warm regards, The Zone Team

Posted 2 months ago

“Ordered before Christmas but after deadline for Christmas delivery, no problem. Payment taken straight away. Not received by 8th Jan, called them to be told it was out of stock, and would be delivered 30 Jan. Finally received 7 Feb. No comms received between order and notification of dispatch. Product good quality, but where possible will purchase from elsewhere in future.”

Helpful Report

Posted 3 months ago

Hiya, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, especially regarding the delays you encountered with your order. We're sorry to hear about the lack of communication regarding the stock availability and the extended delivery time. This is certainly not the standard we strive for, and we understand how frustrating that must have been. Your insights help us identify areas for improvement, and we would love to know how we can make this process better for you in the future. Is there anything specific you would like us to address, or any suggestions you may have for enhancing our communication during the ordering process? We value your feedback and hope to have the opportunity to provide you with a more seamless experience next time. Best regards, The Zone Team

Posted 2 months ago

The Zone is rated 4.1 based on 50 reviews