“I love the concept of this and the pricing is much better than other rental options I’ve looked at. I’m trying to be more ethical with my clothing choices, plus it’s a chance to try new things I maybe wouldn’t if I had to buy them. However the website is challenging - the search function isn’t good and there’s no way to search for available clothes in your size, so it takes forever to find stuff you actually want to add to your rental box. I’d love to keep using this long term but I think the frustration of struggling to find items might ultimately mean I cancel after a few months.”
Hi Rebecca,
Thank you for your review!
It's great to hear you are trying to be more ethical with your clothing choices and we're so pleased to hear that you love the concept!
We appreciate any feedback that members can give about our website, as we are a small start-up business our web developers are always looking for things they can improve on and updating the user experience, so we will feed that back to the team to hopefully get these issues ironed out.
Many thanks,
“I really wanted to love this and the concept is great but delivery is extremely slow (and you have to chase multiple times), lots of items are always out of stock, items come with things missing e.g. I ordered two jumpsuits and both were missing their belts.
I think it just needs a bit more work before I would order again.”
Hi,
Thank you for your review.
We are so glad you love the concept, we are a start-up so we are ironing out a few issues and appreciate any feedback from our customers. We are currently experiencing a high volume of orders and therefore dispatch times have been slightly extended, however we are sorry you felt the delivery was too slow.
As we work on the rental basis, new items come back into stock everyday from our members return. We are looking how we can add more stock to accommodate stock levels.
Finally, we apologise that two items came without their belts, this is something that we will flag to the warehouse team to ensure they are sending out everything complete and in great condition.
Kind Regards,
The Devout
“This could be brilliant but at the moment it's just missing the mark due to not having enough stock so most things I want aren't available and there's no timeliness on availability. Also the website is not good to use. Delivery takes a long time so you can't plan on what youre wearing to an event coming up u lessnits still weeks away. But on the plus side there's lots to choose from (in theory) and the customer service is good, the clothes I've had so far have been great quality and in perfect condition, often brand new. Returns are easy and its nice being able to keep an item an extra month if you're loving it. For me this is a bit too expensive to be able to do regularly, I'm happy with the initial reduced price but when it goes up after 3 months I'll struggle to stay”
Hi Charlotte,
Thank you for your review!
The website team are currently working on upgrading some features to ensure a better UX experience, so we appreciate any feedback on how it could be improved. As there was an influx of customers over the festive period, this did affect our stock levels, however as items come into stock each day when rentals are returned we hope that this will mean there is always stock available.
Following on from the festive period, we are experiencing a high volume of orders and therefore dispatch time has been extended slightly. We apologise for any delays you may have experienced - we will feed this back to the team.
It's great to here that you've loved the clothes you have rented so far and have received great customer service!
Many thanks,
The Devout
“Loads of items already rented & and 1 item not available once selected. Really responsive customer service emails. Really enjoy the concept, wish the website was easier to use”
“Delivery of order took 5 working days instead of 2-3 and one item that I ordered (a coat) was severely creased and smelt a little bit fusty with marks.
Other than that all other clothes that I ordered were lovely”
“Absolutely love the idea and the sustainability. First order didn’t arrive was sent with Royal Mail perhaps a courier would have been better?
Order arrived one item is great, one is faded and one is shrunk. Let’s hope the next month is better.”
“I like the Devout, it allows me to wear brands I can't really afford to buy and to try out styles I would never have looked at.
It did take me a few months to start to understand what sizes and brands were right for me and I usually have an item per box I don't really love once I put it on. Swapping items is a bit of a bother if things don't suit you and costs £10 to do, which is £25 of the monthly fee for 3 items. Additionally, there is not a huge selection and website is really not great! Not at all a good user experience. I recommend Devout do some UX research!”
Hello,
Thanks for your review.
We're working really hard to bring the cost of a mid-period swap down from £10. Unfortunately the costs of postage including the return of your swapped item continues to increase but we're always working to bring these costs down.
As for your experience with the website, we'd love to know more, so if you can spare a few moments to reach out to us with your specific difficulties, we can feed this back to the team!
Many thanks
The Devout
“I absolutely love the idea, and have had some great items, but of the 3 each month it's usually 1 or 2 I can actually wear due to sizing or pictures on the site not being much like the actual item.”
“Great selection of clothes and fantastic eco concept. Delivery much quicker than expected. All very easy to order. I'm a little dubious about whether the clothes had all been cleaned as a jumper appeared to have toothpaste on the sleeves and there was a tissue in the pocket of a dress - this was disappointing.”
“Positives: The items were as expected and arrived quickly.
Areas to focus on:
1- The packing has to improve. The box was too big and it looked like the clothes had been thrown in it. They were not folded properly and were all wrinkled and looked shabby. I had to steam them.
2- More choice. The items I want are not available in my size. For this reason I may cancel my subscription in future.”
“This was my second order, I love the service, I do the 3 item subscription which is a bargain given the brands they have and it helps me experiment and have more fun with my wardrobe sustainably which feels like a win/win.
The one thing that was slightly concerning was that the box came and the clothes were loose in it and wrinkled, which made it feel like they may not have been cleaned beforehand. Given Covid etc. this felt odd. I know they are minimising packaging but there are minor stains on the trousers i noticed when I was steaming them and that’s also worrying.”
“Great concept. have had some good boxes some clothes are brand new but recently ALL used items and not greatly pressed. DPD courier leaves item at a neighbour but did not inform me, had to return collection box myself. spend ages waiting for a return email. i hope they do well, as such a good idea.”
“Order arrived on time - clothes were nice but a bit big so will choose size down next time . One of the jumpers was very worn and bobbly - wouldn’t really wear it to go out , but the coat was brand new!”
“Good service but the choice was a little limited for my size (as most had been rented already). However, good quality arrived and half price for three months is worth a go…”
Thanks for your review! We're always working to bringing more stock to our members, but if there's anything in particular you can't find, just head over to live chat and we'll see what we can do!
Many thanks,
The Devout
“The concept is brilliant and I can't fault the customer service I had at all, super friendly and helpful. I had half price for my first two months which was great to try the service out but unfortunately I can't afford the full price each month so had to cancel.”
