The Fat Butcher have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
The meat was a little fatty, but for the price, you cannot expect perfection.
”
- Stuart Burnham
“
I have bought from The Fat Butcher many times now and always pleased with the quality and the price. Great to stock up the freezer.
”
- Susan John
“
BUT
Not this time, the meat arrived in its chilled box and perfect on arrival, my wife proceeded to catalogue everything and it was spot on!
We even shared some pictures with some friends who were equally incredulous about how much was there for the price, and wanted to know (like I did) what it tasted like and cooked like before committing further.
”
- Andrew Milne
“
While I am more than happy with the meat I would like to express my concerns over delivery. My last 3 orders have arrived over 24 hours late which is a bit of a concern for fresh meat. Maybe look at a more efficient delivery service!
”
- Audrey Brown
“
Great prices, but the range (of non-offer items) could be a little better.
Delivery was exactly on the day requested and contents were wll packed and still perfectly cold enough.
I'm a very happy customer and I will definitely The Fat Butcher use again.
”
- Anonymous
“
While I haven't got no complaints about the excellent meats this is the first time complaint about customers service .I asked 5/6 days before delivery to add to the delivery got a reply to acknowledge this told them what was needed and it never happened as they said after I chased up it was to late which is extra cost to me as a penioner who has got nany people on to The Fat Butcher due to the normally excellent service and meats as meats are nothing if you haven't great customer service
”
- Vince Lucas
“
Very disappointing indeed!
Food looked as if it had been pre frozen bits of smashed bones in the chops and drumsticks. Sausage was due to say it was packed completely flat. Bones sticking out of chicken wings. Beef burgers short and misformed in shape. Refund received was not sufficient to cover the meat that we were unable to use.
”
- Christopher Mark Evans
“
Weeks later: still no reply to any of my follow-up emails, no refund, nothing.
”
- Anonymous
“
A refund request you ignored it it's been over 2 weeks.
”
- Jack Dainty
“
Very good quality meat at very reasonable prices. The parcel was packed extremely well and delivered with care. We will be back for more. Fantastic service.
”
- Ben Ben Davison
“
While I am more than happy with the meat I would like to express my concerns over delivery. My last 3 orders have arrived over 24 hours late which is a bit of a concern for fresh meat. Maybe look at a more efficient delivery service!
”
- Audrey Brown
“
Excellent food and service, highly recommend
”
- Sherral
