“I still haven’t received my order from The Gallery Wall; it was due to arrive five days ago via DPD, but it hasn’t turned up yet.
My previous two orders, although they took a long time to arrive (understandably, as I know they were hit with a much larger number of orders than they anticipated during their January sale), were stunning - I was really pleased with them. I love the unique designs.
I hope to either receive my order very soon or at least hear from TGW as to where my parcel is.”
Hi Lisa
DPD jumped the gun a few days ago saying that items were out for delivery when they hadn't actually collected them from our warehouse yet. I suspect based on the date of your order that yours was included in the batch this affected.
We had our first pick up since before Christmas yesterday so I would imagine your parcel would be arriving today. Sorry for the confusion and delay!
If for any reason you don't receive the order today please reach out to us so we can assist
info@thegallerywall.co.uk
Thanks
Tom
Hey!
Sorry to hear this. We print on very high quality paper with the best printers etc and make sure that all of our orders are packaged securely. Each order also comes with a discount code for future purchases regardless of the order size. Beyond this I'm unsure how I can better this experience for you. We are upfront about what we are selling which is printed wall art in specified sizes.
I would be more than happy to offer a refund if you return the print back to me. If you email me I can let you know the returns address etc.
tom@thegallerywall.co.uk
Thanks
Tom
