“Loved the pictures themselves. The designs are great and had wonderful print quality. The only thing I wish is that the image itself was more centered in the area it was printed on. The skull's horns in one image was clipped on the sides of the print area and in another was on the very edge of the photo whereas there was a good chunk of space below the bottom of the image where the focal point could've been shifted down so it was centered in the black background.”
“The art prints look amazing ! I am very happy with my purchase ! However, I was a bit disappointed with one of the frames which was damaged and two screws were missing to hang one of the prints.”
“I am happy with my purchase , the only gripe was I had to take it apart and re insert the print as one of the metal frame fasteners wasn’t in correctly and it scratched the print , I’d like start a collection of your work but it has put me off a little .
Lovely work tho x”
“The product itself is lovely and great quality. My only issue was that I found the site via Instagram where there was an offer code but when I came to check out there was no where to actually input the discount. I don’t know if this is an issue if you use Apple Pay or other third party service but it’s a bit disappointing”
“Great quality print and service however my only criticism would be that the very over the top packaging made the product quite hard to remove and in doing so I damaged the print.”
“Rather quick delivery. The print was securely and elegantly packed. The design is very pretty and I love it! Although there are some minor marks on the print which I’m not sure if they were part of the design or stains.”
“Awesome collection from these guys, absolutely loving the art on my walls now! However i feel like the art could of been printed onto thicker paper/card, apart from that absolutely fantastic!”
“The prints look good , daughters Xmas pressie
I was disappointed that it didn’t include a frame as in the photos - a little misleading. Especially as one of the prints is an odd size and consequently I must’ve spent a couple of hours trying to find one for it and eventually had to have one made which wasn’t cheap.
I got an email back from a chap saying that you are about to start selling them but that was too late for me as I’d sourced one already.”
“Love the print, fast delivery however the envelope was all bent in one corner which has affected the print
Think some stiffer cardboard for both sides of print instead of one side be required in the envelope for transit which is why have only given a good but the rest of the service/payment/shipping was faultless”
Hi Sharon
Sorry to hear that there was some damage to the corner of the print. Our mailers are already designed to be ultra thick compared to regular mailers along with the board stiffeners we are using internally but corners often get damaged along the way regardless unfortunately.
If you could email me with more info then I'd love to send a replacement!
tom@thegallerywall.co.uk
Thanks
Tom
“Initially I wrote a poor review as I hadn't received the artwork and was extremely disappointed. The artwork arrived around an hour after the review was written ! It is unfortunate that they took 9 days to arrive but this may well be more down to Royal Mail than The Gallery Wall themselves.
We absolutely love the artwork - they look fantastic. They are already framed and look wonderful on the wall.
I apologise for the initial review, and will definitely be ordering from the Gallery Wall again in the future !!”
Hi Stephen. Sorry that you haven't received the order. I noticed you haven't tried to contact me regarding this so I wasn't to know that you order has not arrived. Please may you send me an e-mail so that I can sort the issue?
info@thegallerywall.co.uk
Posted 3 years ago
Enormous thanks for updating your review Stephen. I'm very pleased they did show up shortly after you left the initial review. I completely agree 9 days is too long and I am consistently very frustrated with Royal Mail for their turn around times (which seem incredibly inconsistent). Fully understand the 4 stars.
We are actively seeking a new courier for the future and will hopefully have something in place soon.
Best wishes,
Tom
Thanks you for taking the time to leave a review Maria! I'm very pleased that you are happy with the print. We try to keep pricing as reasonable as possible but I appreciate that some stores do charge less. We hope that the difference is evident in the quality however!
All the best,
Tom
