We are sorry to see that you have gave us a 2 star review, as we are based in the UK customs fees may be applied to orders sent outside of the United Kingdom. We do have the following advisory in the terms and conditions you accepted before the order was placed “Additional customs charges may be levied for all orders sent outside the UK. These are beyond our control and you have not been charged UK taxes.”.
“The rubber that is around the metal disk edge collects minute pieces of grit and muck. The medical symbol I believe I ordered red but it's black. Worth £12.99 with postage, something needs to be done about the rubber edge bumper.”
“Read the details and it said adults to order size large. It's HUGE and horrid to wear. Adults should have small/medium/large options. I've got quite large wrists but it's far too big and flops around all over the place. Couldn't be bothered to send it back.”
As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
“Disappointed with the ID band. It isn't secure enough to wear it. It gets caught on door handles and then comes undone easily. I know it will get lost.”
Hi Tracey,
We are sorry to hear that the ID band comes undone easily, the ultrabands are normally very secure. Can we check that once the stud has been pushed through one of the holes on the strap the strap is then but through the loop so that it is tucked into the inside of the band and against your wrist.
Hi Sam,
We are sorry to hear you are having problems with the clasp, the clasp will only secure shut if it is closed onto one of the grooves on the silicone band correctly, if you would like to send us an email we will be happy to help with this.
Thank you for taking the time to share your feedback regarding your experience with The ID Band Company.
We're sorry to hear that the bracelet you purchased for your son was too small for him. We do try to encourage customers to measure the wearers wrist before purchasing to ensure the correct size is selected. The wristband you ordered is available in larger sizes and we’ll be happy to exchange it for you.
Thank you for your review, as we are based in the UK customs fees may be applied to orders sent outside of the United Kingdom. We do have the following advisory in the terms and conditions you accepted before the order was placed “Additional customs charges may be levied for all orders sent outside the UK. These are beyond our control and you have not been charged UK taxes.”.
Thank you for your review, we are sorry to hear that the clasp is difficult to close. Sometimes the claps can be a bit tight with the bracelets being new and may need loosened slightly, if you wanted to send us an email we would be happy to have the clasp adjusted for you.
