Hi John,
We're sorry to hear that you've had issues with the bracelet purchased. Looking at your emails with our customer services team it seems like maybe when you resized the bracelet you didn't re-attach the clasp correctly. The clasp has a toothed hinge part which clamps down onto the pre-made indentation lines. Once clamped down they are very secure.
I can see that we have sent you some photos and videos to explain how the fitting works. Please contact our customer services team again and they will be able to have some more photos and videos sent across.
We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
We’re sorry to see that you have left a 1-star review and found our customer service unhelpful. You sent us and email stating “the chain is too small to fit over my head.” Our customer service team responded, “We’re sorry to hear that the chain is too small to go over your head. If you undo the fastening and place it around your neck rather than over your head, does it fit?” We were simply trying to understand whether the 24-inch chain was too tight for your neck, making it uncomfortable to wear.
Regarding the product being "cheap", we strive to keep our prices as competitive as possible, while offering free UK shipping and engraving, as we want our products to be accessible to all. We provide a variety of images for each product, including close-up and lifestyle shots, so that customers can see exactly what the product will look like. Additionally, the item description lists the materials used and the product's weight. We understand that shopping online can sometimes make it difficult to get a true sense of a product, but with our detailed images and descriptions, we have found that customers generally have a clearer understanding of what to expect when the product arrives. We're sorry if this was not the case for you.
We are sorry to see that you have rewarded us 1 star, if you would like to contact our customer service team they would be happy to look into this for you.
We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
We're very sorry to hear that the band is making your wrist itch. The bands are made from pure silicone and are 100% hypo-allergenic (non-toxic). Can you try cleaning the band using warm soapy water in case there is any residue on the band and see if this helps?
Hi Susan, we are sorry to see you have rated us with 1 star. We have tried to call you regarding your order and have left a voice mail but have not heard anything back. If you would like to send our customer service team and email at custserv@theidbandco.com they can help you with this.
Hi Angie, we are sorry to see that you have gave us a 1 star rating. We have not had any other reports of this happening to this style bracelet, if you would like to send our customer service team an email explaining the issue they would be able to help you with this.
We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
Hi Eric,
As you are outside of the UK you were given 2 options for delivery. Either FedEx which takes 3 working days or economy which takes up to 20 working days (excludes weekends). You opted for economy, therefore as advised when you placed the order, this may take up to 20 working days and is not tracked.
Our freephone 0800 number may not work outside of the UK. You can however easily contact us by the contact form on our website, by replying to your confirmation email or by contacting our customer services team at custserv@theidbandco.com
Hi Stephaine, We are sorry to hear this please could you send our customer services team a clear image of the engraving so we can look into this for you. Our email is custserv@theidbandco.com
We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
Hi Debbie, we are sorry to see you have gave us a 1 star rating, if you would like to send an email to our customer service team they would be happy to help you with this.
We're sorry to hear that you haven't received your order. Due to it being Christmas, Royal Mail have said there have been some delays due to the high volume of post being sent at the moment. The "review requests" are sent out automatically after an order has been placed, you do have the option of waiting until you receive your order before leaving a review.
