We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
“My order was posted on the 28th October. As of yet it hasn't arrived. I have been informed that I have to wait until 11th November before I can contact the company again!! To say that I am not happy is a slight understatement.”
Hi Eric, we truly apologize for the frustration you're experiencing with your order. We understand how upsetting delays can be, and it's certainly not the shopping experience we aim to provide. Although most orders arrive in only a couple of days, Royal Mail advise on rare occasions packages can be delayed and take up to 10 working days which is unfortunately out of our control.
Hi Darren, we are sorry to see you have rewarded us with 1 star. When we checked the tracking details of your order Royal Mail marked your order as delivered as it had been marked as this and you said you had not received it we had to open an investigation with Royal Mail to try and locate the package. Unfortunately they have not been able to locate it which means it has likely gotten lost in transit. We then emailed you to let you know this and that we would be sending a replacement straight out for you and if the original order did eventually turn up you could keep it as a spare.
We're sorry to see that you have left a negative rating. We sent your order to the address that you gave us, this address was shown at checkout, your confirmation email and your dispatch email. We advised that if the order is returned back to us we will have it resent to the correct address at our expense even though it was yourself that entered the wrong address.
We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive as advised when you placed the order.
We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
“unable to give a true record as i have not yet had it long but i had a silicone braclet from you that had completely detereated in 8 months this issue is still going on and has not been resolved as yet”
Hi Michael, We are sorry to see you have gave us 1 star. You emailed us regarding your issue and member of our team helped you with this and advised they would have a new band sent out for you.
“I recently purchased the gold plated talisman, the very first night in bed the screw cap worked loose to reveal the contents as a result l was constanly checking to make sure the cap was tightly in place, however during a 10 minute walk in town the cap again worked loose and fell to the ground never to be recovered. I have since purchased a replacement which is now secued in place with sellotape as a result l find this product not fit for purpose.”
Hi Gary, we are sorry to see that you have gave us a 1 star rating. The talisman products are normally very secure as long as the cap is not cross threaded and is fastened correctly and securely. We check all products before sending and have not had this issue before unless it hasn't been put on correctly as mentioned above. If you would like to speak to contact our customer service team you can arrange for the bracelet to be returned back to us and we can check there are no faults with the capsule for you.
“Don't order outside the UK. Expensive product to begin with and then import duties whacked on top. Haven't received the product as it would cost me €50 for one single band. Would be cheaper to get a tattoo on my wrist!! Such a pity your products cost way too much for those outside the UK. I hope Nigel Farage is happy.”
We are sorry to see that you have given a low rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
We are sorry to see that you have given a 1 star rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority, which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive as you are in the USA, if you have not received it by this time please send us and email and let us know.
We're sorry to see that you have given a 1 star rating. We value your feedback and your satisfaction is of the utmost importance to us.
We don't make these tags in a fluorescent red colour, only black, maroon or stainless steel so we wouldn't have been able to send a fluorescent red tag as we don't physically have a product like that. I can see that you haven't contacted us (either by phone or email) regarding your order. If you would like to contact us directly to discuss your order, our email address is custserv@theidbandco.com
We are sorry to see that you have rated us 1 star. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
As for the customs charge we do have the following advisory in the terms and conditions you accepted before the order was placed “Additional customs charges may be levied for all orders sent outside the UK. These are beyond our control and you have not been charged UK taxes.”.
“I would love to be able to write a great review… but alas I haven’t even received the bracelet I ordered… told to wait 10 working days so not really sure why you are sending out review links before this time has been spent 🤷♀️”
We are sorry to see that you have given us a 1 star rating. Most of the orders we send out are delivered within a few days however, sometimes there can be delays at depots which are out of our control and Royal Mail therefore advise we allow up to 10 working days. We can see your order has now been delivered.
We are sorry to see that you have gave us a 1 star rating, as we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
Hi Miriam, we are sorry to see you have gave us a 1 star rating. As we are a UK company orders that are placed outside of the UK may take longer to arrive. We do provide you with two shipping methods at checkout FedEx international priority which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
We are sorry to see that you have left us a 1 star rating, we do not offer 5-7 day delivery on orders going to the USA. The shipping methods we do provide you with are FedEx international priority which arrives within 3 business days or Royal Mail international Economy which may take up to 20 working days to arrive. You chose Royal Mail international Economy and therefore your order may take the 20 working days to arrive, if you have not received it by this time please send us and email and let us know.
