“Very informative in deciding which mattress topper to choose. There are different methods of payments which is good. Website is straight forward and easy to navigate depending on what your requirements are. There are reviews of the product which also gives you insight from other customers. I have just placed an order which has been a stress less experience so will review the mattress topper once we have used it. Thank you in anticipation.”
Thanks for your thoughtful review, Jayne!
We’re so pleased you found the website easy to use and the information helpful. Hope you love your new mattress topper—looking forward to hearing what you think once you’ve tried it!
Happy sleeping 💤
“Found exactly what I wanted within minutes at an excellent price with added discount on matching pillows! Have been looking round the shops for ages and found nothing suitable.
Looking forward to it arriving and completing my bedroom makeover. Thankyou”
“Easy to find and order products.
Always happy to find a company accepting the Blue Light Card.
I was a bit confused by your returns policy, which states, "Every product has a minimum of 14 business days for you to return or exchange from date of delivery." Do you really mean 'minimum'? If so, what is the maximum time limit for returning a product?”
“Website good, shopping easy however communication very poor and slow delivery, it’s been nearly a week since I placed my order and still no communication or sign of my order.”
Hi Sarah, you ordered this topper on a 7-14 day lead time which was detailed on the product information page and on your order confirmation. Good news is your topper is due into us this week and will be despatched on a priority service and on its way to you soon :)
“The site was easy to navigate, and the product descriptions and photos were very good. The check out process also was very smooth. The one thing I didn't get was an estimated delivery time frame, but perhaps I just missed this piece of information.”
Thanks for your feedback, Don! We’re glad you found the site easy to use. Our estimated delivery time frame is usually shown at checkout and in your order confirmation email, but we’ll pass this on to our team to make it even clearer.
Happy sleeping 💤
