“Not great. I bought this to replace my mattress topper which luckily I hadn't thrown out. I've had to keep the old one and just use this on top. Also much cheaper elsewhere even with a discount code. Would not recommend and would not use the company again. Shop around being my advice.”
Hi Philip,
Thanks for your feedback! When you go to checkout on a desktop, there’s a discount code section on the right-hand side of the screen. On mobile, once you add a product to your basket and click checkout, you’ll find a box for the discount code under the order summary.
If you had trouble applying it, our customer service team at hello@themattresstoppercompany.com would be happy to help—we don’t want you to miss out! Hopefully, once that’s sorted, you’ll feel your experience was worth more than two stars.
Happy Sleeping,
The Mattress Topper Company 😊
“Total waste of money for me. Far too soft, causing a weird distortion effect on the rest of the topper (and I'm not a heavy person), honestly made my back ache worse, and next to zero cooling effect. Also, the topper and mattress protector do not fit correctly over the mattress. Website works ok, hence the 2 stars and not 1.
Also, a shame they continue to use DPD.”
Thanks for your feedback, Tim. We’re really sorry to hear the topper didn’t work out for you. We understand how frustrating it can be when a product doesn’t meet expectations, especially when it comes to comfort. Our cooling topper is designed to offer enhanced support and cooling, so it’s disappointing that it didn’t provide the relief you were hoping for.
Regarding the fit, we aim to offer toppers that suit a wide range of mattress sizes, and we’ll definitely pass your feedback along. As for the delivery experience, we’re sorry for any inconvenience with DPD and appreciate your input.
We hope we can find the perfect solution for your comfort in the future.
“I'm not finding this as effective as my previous pocketed mattress topper it seems to sink where the body is and go up high on the opposite side. I am a single lady in a ks bed.
I don't like the way the empty side raises up.
I may return this for a refund”
Hi Kathryn,
Thank you for your feedback. We’re sorry to hear that the topper isn’t meeting your expectations. For our Seriously Comfortable Toppers, we offer a 100-night sleep trial, so we recommend giving it at least 30 days to adjust to the comfort and help you make a more informed decision.
If you have any questions or need assistance with the return process, feel free to let us know.
Happy sleeping 💤
Hi Emma,
We’re sorry to hear that the mattress topper didn’t meet your expectations. We aim to provide high-quality comfort, and it’s disappointing to hear about your experience.
If you’d like, please get in touch with our customer service team so we can look into this further and discuss other possible options for you.
Hi Shirley, thank you so much for getting in contact. I am really sorry for the delay to your order, the topper you ordered is incredibly popular and I can see stock is due into our warehouse today. I will make a note to the warehouse to have your order put on priority and be despatched with next day delivery :)
Hi Bernard, sorry to hear you had issues with your delivery. I can see someone from customer services contacted you as soon as you contacted us to make sure your topper arrived at your home safely :)
“Delivery badly delayed - over 2 weeks now, although to be fair, the customer services have emailed me to say there is a delay on the product and its stock. Still, I could of ordered this on another site and had delivery within 24 hours. Disappointingly slow.”
Hi Shaheen, really sorry that your order was delayed. The topper you ordered was incredibly popular and unfortunately went OOS just when you placed your order. I can see you now have your topper and hope you are having your most comfortable nights sleep yet! :)
Hi Thomas, the Seriously Comfortable Cool Revive topper comes with mattress straps that can be used to secure the topper to your bed. This should stop the topper sliding off like you describe. If you are having any issues please give our customer services a ring at 0333 577 0411 and they can assist your further :)
