Thank you, Lisa! We’re glad to hear the ordering and delivery process was quick and easy for you.
We aim to make everything as seamless as possible.
Happy Sleeping, The Mattress Topper Company 😊
Hi Sarah,
Thank you for your feedback! We’re glad to hear the purchase process was easy and the delivery was on schedule. If there’s anything we can do to improve your experience, please don’t hesitate to let us know.
Happy Sleeping,
The Mattress Topper Company 😊
Hi Lavinia,
Thank you for your feedback! We’re sorry to hear the Sealy Deeply Full Topper wasn’t as cosy as you expected. We appreciate your input and are here to help if you’d like to explore other options for added comfort.
Happy Sleeping,
The Mattress Topper Company 😊
Thank you for your feedback, Paul.
We’re glad to hear your shopping experience was positive! Just to clarify, the product you purchased is essentially a cooling mat, which is designed to be lightweight and portable for easy use. We hope this helps!
Happy Sleeping, The Mattress Topper Company 😊
“Website good, shopping easy however communication very poor and slow delivery, it’s been nearly a week since I placed my order and still no communication or sign of my order.”
Hi Sarah, you ordered this topper on a 7-14 day lead time which was detailed on the product information page and on your order confirmation. Good news is your topper is due into us this week and will be despatched on a priority service and on its way to you soon :)
Hi Rebecca,
Thanks for your feedback! We’re glad you found ordering easy but sorry to hear the delivery took longer than expected. We always aim to get orders out as quickly as possible.
Hope you’re enjoying your purchase! 💤
“It's been OK but we wanted to return our topper as it wasn't comfortable and didn't cool our bed at all.
We wanted to return the topper told instead of sending g it back for a full refund , we now need to donate it , get a confirm the donation and send this to the topper company and then get a refund .
Strange way of doing things as a customer we are doing all the work.”
Thank you for sharing your feedback, Tim. We’re sorry to hear the topper didn’t meet your expectations and that the return process wasn’t as convenient as you had hoped.
We understand it can be a bit inconvenient to donate and send proof for a refund, but we do have this process in place to ensure the topper doesn’t go to waste. We truly appreciate your understanding, and we’ll take your feedback into account to make improvements for future customers.
Happy sleeping 💤
Hi Matt,
Thanks for reaching out! I just wanted to mention that the product you ordered has a lead time of 14-21 working days, as stated on our website. We’re still within that timeframe, so no need to worry!
As soon as your topper is dispatched, we’ll send you an email with the delivery and tracking details so you can follow your topper all the way to your door.
Thanks for your patience, and if you have any further questions, feel free to get in touch!
Happy sleeping! 💤
Hi Joanne,
Thank you for sharing your experience. We’re sorry for the confusion with the payment options, and we understand how frustrating that can be. If you’d like any assistance with this, please don’t hesitate to reach out to our customer service team, and we’ll be happy to help.
Happy sleeping! 😊🛏️
Thank you, Ian! We’re glad to hear you think the product is good, even if you found it a bit thin. If you have any questions or need assistance with finding a thicker option, just let us know. Happy sleeping! 😴
“I tried to phone for advice before buying but both phone lines only gave options for ordering so I gave up & took a chance & ordered but if not suitable I will have to return & start again”
Thank you for your feedback, Claire! We're sorry to hear you had difficulties reaching us by phone. Your insights are valuable, and we're here to help if you need any assistance.
For help related to your order, please contact our customer services team on 0333 577 0146.
Wishing you the best with your new purchase!
Really sorry your topper didn't perform like you hoped it would Susan. Sometimes it takes our bodies a little longer to adjust to a new sleeping surface so we always recommend giving your topper about a month before you get used to it :)
Hi Shereen, so sorry to hear that you didn't have a great online shopping experience. We value your feedback and have shared it with our team to take into consideration. For anything else, please do not hesitate to reach our customer services team on 0333 577 0411 or hello@themattresstoppercompany.com
Happy Sleeping 😴
Thanks for the feedback Stephanie, I'm sorry to hear your delivery experience wasn't a 5/5 we take all feedback seriously and will work with DPD to make the experience better for you and all our customers in the future.
Thanks for the feedback Paul. The mattress topper you bought is one of our best sellers and we are sorry you had to wait a couple of extra days for delivery.
