Hi Bernard, sorry to hear you had issues with your delivery. I can see someone from customer services contacted you as soon as you contacted us to make sure your topper arrived at your home safely :)
“Ended up being very impressed Despite moaning before as initially unclear on status of my order.
Your dispatch and tracking emails from you directly so customers know status of order could be better but aside from that, ended up extremely happy. Item arrived today, great product and it looks actual quality! Dispatchee fairly quickly in the end.
Would re order.”
Glad we could get you your order quickly Yassemin, and thanks for the feedback about order tracking. We are constantly working to do better and this is some great feedback for us to take into account :)
“Also, if you are going to charge a rip off price of £5 for delivery, i expect to receive relatively soon.
I will be contacting Klarna today to advise no dispatch, no emails, nothing receieved and will look to possibly cancel order if no communication received.”
Thanks for your revised review - Glad we could get you your order quickly Yassemin, and thanks for the feedback about order tracking. We are constantly working to do better and this is some great feedback for us to take into account :)
“no idea when this is being delivered or even dispatched. absolutly no email.from company to confirm. ordered two days ago.
not good enough and wont be using this shop again!”
Thanks for your revised review - Glad we could get you your order quickly Yassemin, and thanks for the feedback about order tracking. We are constantly working to do better and this is some great feedback for us to take into account :)
“Product was not good as they said on their website. I have asked for return they said if you open the box we can not take return. How can we gonna check it’s good or Bad with our opening the box .”
Sorry to hear you weren't happy with your topper, we have had great feedback on this one but comfort is subjective and sometimes it isn't a great fit. It is industry standard not to accept returns on opened and used product for hygiene reasons. Hope you can understand :)
“Still have not received my trooper it’s now eight days phoned and asked when it would arrive told it had been dispatch on Friday five days before my call then told they could give me a tracking number so I could look to see when it would get to me. Never again will I ordered from them. As I write this still no topper.”
Hi Esther, really sorry to hear you haven't received your topper yet, we despatched your order in 2 days for next day delivery with DPD but it appears to have either got stuck in their system/lost in transit. I will escalate this case with our DPD contact and sort this for you ASAP. :)
“So easy to order. & absolutely loving my comfort boost mattress topper ! We got the super king size and it fits perfectly. The comfort boost is real - it’s like sleeping on a cloud. Can’t believe the difference it’s made. Highly recommend!”
Hi Gavin, we despatched your topper within 2 days of you placing your order. We have tried to despatch this topper to your address on 4 separate occasions. We hope Yodel are able to delivery your mattress soon :)
“Delivery badly delayed - over 2 weeks now, although to be fair, the customer services have emailed me to say there is a delay on the product and its stock. Still, I could of ordered this on another site and had delivery within 24 hours. Disappointingly slow.”
Hi Shaheen, really sorry that your order was delayed. The topper you ordered was incredibly popular and unfortunately went OOS just when you placed your order. I can see you now have your topper and hope you are having your most comfortable nights sleep yet! :)
“I chose the topper because i thought it would be the way it was advertised and portrayed , I ALSO pURCHASED THE PILLOWS FOR THE SAME REASON,,, its only been 8 weks , the pillows have gone soft and lost their bounce back and the topper is also showing sighns of flatness , I AM ATHLETIC IN BUILD, not over weight or obesce ..”
Hi, really sorry to hear you didn't find your topper performed the way you thought it did. The topper you purchased is rated very highly amongst our other customers so its a shame that you didn't get on with it. Comfort is subjective however and sometimes it isn't a perfect fit.
