The Nappy Lady Ltd Reviews

Name: The Nappy Lady Ltd
Address: Unit C, Linsford Business Park, Linsford Lane, Mytchett, Surrey
Rating: 4.85

4.9 Rating 255 Reviews

97 %

of reviewers recommend The Nappy Lady Ltd

4.9

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

1252 372266

Email:

advice@thenappylady.co.uk

Location:

Unit C, Linsford Business Park,
Linsford Lane,
Mytchett
Surrey
GU16 6DL

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The Nappy Lady Ltd 5 star review on 9th October 2023

Erin Penfound

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product & prompt delivery”

Helpful Report

Posted 3 months ago

“Didn’t get the pads I wanted these had wings! However they will do the job. Took longer than expected to arrive but I think that was due to post office.”

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Posted 4 months ago

“Quick delivery good quality”

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Posted 8 months ago

“I bought these for my daughter's second baby to replace the ones she had for her first wee boy. She is delighted with them but a bit disappointed with her original ones in which the zip broke on each. It was the 'pull' bit which needs to be very robust when trying to hang on to a wriggling baby at the same time. This didn't stop her wanting exact replacements but it seems a small thing to render the bags unusable. So strong zips with really perhaps larger 'pull' bits would help save binning otherwise perfectly good bags and make them more sustainable.”

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Posted 1 year ago

“Good service, order processed and delivered in good time.”

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Posted 1 year ago

Thank you for your feedback i'm delighted that your order has arrived safely with you. Is there anything we could have done to improve our service to you? Wendy

Posted 1 year ago

“I am really happy to support a small, family business but I am not so sure about the products I have bought: the motherease Sandy’s dry nappies and air wraps. The small size nappy is advertised as for 10-20lbs, my daughter is 13lbs and the nappies leave red marks around her stomach and legs. Same for the air wraps, medium is advertised as being for 10-20lbs and these also leave red marks on her. Before first use I washed all the nappies twice as instructed and now I can’t exchange them because of that.”

Helpful Report

Posted 1 year ago

Hi Rasheeda, Yes your little one is definitely in the right size nappies. It sounds like you need the fit tweaked a little. Please drop us an email with some photos of your little one in the nappies and we'll help you get the fit spot on. advice@thenappylady.co.uk Wendy

Posted 1 year ago

“The Nappy Lady is helpful & informative. They stock the widest range of nappies I was able to find & provided excellent customer service & a prompt delivery”

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Posted 1 year ago

It's my pleasure to help families on their nappy journey. If you need any help please do not hesitate to ask. Wendy The Nappy Lady

Posted 1 year ago

“Great advice for a novice to cloth nappies!! A good selection of nappies too”

Helpful Report

Posted 1 year ago

I'm delighted you're pleased with your order and our service. If I can help in any further way please don't hesitate to let me know. Wendy The Nappy Lady

Posted 1 year ago

“Everything was excellent, but the box it arrived in was rather larger than necessary. However, thankful that the packing material was cardboard rather than plastic”

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Posted 1 year ago

“Fast, efficient service. On first use the Bambinex performed well. I ordered the next size up after reading the reviews and it fits me well.”

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Posted 1 year ago

“Unfortunately this product wasn’t for me”

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Posted 1 year ago

“Speedy delivery. Cannot comment about products bought as baby not born yet”

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Posted 2 years ago

The Nappy Lady Ltd is rated 4.9 based on 255 reviews