Thread The Word have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Purchased a bassinet sized blanket and was wrapped beautifully. Quality is amazing for the price compared others and I really liked the variety of design. Blanket was thick and smelt so nice as well.
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- Anonymous
“
I ordered it as a gift and it didn't disappoint. The colour and design is exactly what I ordered. Highly recommend these blankets and definitely value for price. Personalised and delivery was quick.
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- Anonymous
“
Well this delightful bassinet rug has been a constant companion for my granddaughter since she was born. Her parents race so it’s been to all the races they go too and kept her comfy all night . The price is good for the product, the customer service is amazing ,the time frame is absolutely fantastic , and the delivery was prompt. Since then I have bought the second rug which I will review too.
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- Jo F
“
I am upto my 6th blanket and everyone i have gifted them to have loved them. Prompt delivery and its great they send them direct with a little message. Would highly recommend and love they are Aussie made.
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- Anonymous
“
Beautiful blanket. Very fast delivery and very easy to order. I’m so very happy with this purchase.
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- Anonymous
“
Amazing quality, and print looks exactly like pictured. Stabdard delivery delivered in a week. Will definately be ordering again
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- Anonymous
“
I have bought over 10 Christmas stockings from thread the world. I purchased another this past December and it arrived with a hole in it. I had to use a glue gun to get through Christmas. I have requested a refund for weeks and nobody will do it. Horrible for customer service.
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- Jackie Freeman
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Basically told me to go back to Thread The Word for full refund.
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- Tracey Q
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They then refuse to give a refund as shipping delays "do not qualify".
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- Amanda
“
Amazing service.
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- Janelle Graney
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Great Product and good quality. Order done to exact Needs. Quick delivery Service. Very pleased with the outcome.
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- Anonymous
“
Love love love 😍 The quality is outstanding and the customer service, excellent 🙌
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- Lisa
