Thread The Word have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
I bought the personalised Christmas stocking x2
Good quality & perfect size !
Good value for the price
Nice to be able to support A small business
10/10 !
”
- Hazel Hackett
“
Ordered a name blanket for my new grandson. So very happy with it. Looks great, great quality and very quick turn around and very good price.
Thanks threadTheWord. Couldn’t be happier. Would definitely recommend to everyone.
”
- Anonymous
“
Purchased a bassinet sized blanket and was wrapped beautifully. Quality is amazing for the price compared others and I really liked the variety of design. Blanket was thick and smelt so nice as well.
”
- Anonymous
“
An excellent service with exceptional product. Delivery was great. I will definitely use you again.
”
- Kate Moreland
“
Beautiful quality and very quick delivery
I have 3 stockings
”
- Emma Siakallis
“
Great blankets. purchased our first one for our first grandchild, he is now 21 months old and our recent purchase was for his 2 week old little sister. Very fast delivery time and excellent quality.
”
- David Hole
“
I have bought over 10 Christmas stockings from thread the world. I purchased another this past December and it arrived with a hole in it. I had to use a glue gun to get through Christmas. I have requested a refund for weeks and nobody will do it. Horrible for customer service.
”
- Jackie Freeman
“
Basically told me to go back to Thread The Word for full refund.
”
- Tracey Q
“
They then refuse to give a refund as shipping delays "do not qualify".
”
- Amanda
“
An excellent service with exceptional product. Delivery was great. I will definitely use you again.
”
- Kate Moreland
“
Really great service! The stockings I ordered arrived really quickly and are great quality!
”
- Anonymous
“
I also purchased the little bunny which is so cute! I needed a fast turnaround and paid for the 1-day service.
”
- Amanda Stapleton
