“My delivery didn’t turn up. I notified Total Body Care who assured me they would send it again but nothing was delivered. I have written to Total Body Care again but no one has responded. I have purchased my products elsewhere and will be trying to get a refund through my credit card company.”
“Brilliant service and quality fragrance, I placed my order, email was received stating 3-5 days, turned up on day 3, fantastic, I am due to place another order for some more aftershaves, thank you.”
“My product arrived damaged and I travel with these products which has meant I can’t take them with me. However, total body care sent me another product to replace the damaged item.”
“I ordered body wash from them. Waited two weeks and didn't receive anything. I got to thinking maybe my order just didn't go through as they said on the website it would take 3-5 days. So I stupidly reordered the body wash. After 6 days I received 2 separate orders, in two separate packages. They were both hand wash. Not body wash. I coomplained and they sent me 1 body wash. So I am still down 1 body wash. On the plus side I have 2 hand washes I never asked for. In summary, they are useless.”
“Due to the Christmas period there was a delay in delivery. A member of Total Body Care contacted by me by telephone to let me know. I found this exceptionally good practice.”
“Issue with the orders delivery first time around, but customer service was exceptional and immediate replacement sent arriving next day. Best customer service response I have come across”
