“I ordered and received Atopic skin relief for my granddaughter. The box arrived damaged, which lead me to inspect the contents. It had expired from 2025 to 2026. I was unable to get a response, so I contacted ebay. I was then contacted by a man who said if I stopped the eBay dispute he would refund me and as good will, and a new order as a good will gesture. Todate I have not received the good will gesture, but I did get my refund after cancelling the eBay dispute. The customer service is none existent, the company's credibility nill so I would advise avoiding Total Body Care.
Sorry won't allow me to upload evidence.”
“Brilliant service and quality fragrance, I placed my order, email was received stating 3-5 days, turned up on day 3, fantastic, I am due to place another order for some more aftershaves, thank you.”
“My product arrived damaged and I travel with these products which has meant I can’t take them with me. However, total body care sent me another product to replace the damaged item.”
“I ordered body wash from them. Waited two weeks and didn't receive anything. I got to thinking maybe my order just didn't go through as they said on the website it would take 3-5 days. So I stupidly reordered the body wash. After 6 days I received 2 separate orders, in two separate packages. They were both hand wash. Not body wash. I coomplained and they sent me 1 body wash. So I am still down 1 body wash. On the plus side I have 2 hand washes I never asked for. In summary, they are useless.”
“Due to the Christmas period there was a delay in delivery. A member of Total Body Care contacted by me by telephone to let me know. I found this exceptionally good practice.”
“Issue with the orders delivery first time around, but customer service was exceptional and immediate replacement sent arriving next day. Best customer service response I have come across”
