“I have 21 credits with Touchnote. Could not get it to compose for ? Reason. Informed Touchnote. I logged out and logged in. All membership addresses gone. My grandchildren across this Covid world love getting the cards.
Now I can compose but the system wants me to pay up again. Waiting a reply. Just sad and so disappointed.”
Hey Heather,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this technical issue, and for the inconvenience this caused you.
Having checked our support centre (412888), I'm glad to see that we worked this out for you regarding your duplicate account.
In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward.
Kind regards,
Joseph
TouchNote Customer Support
Posted 4 years ago
Hey Heather,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this technical issue, and for the inconvenience this caused you.
Having checked our support centre (412888), I'm glad to see that we worked this out for you regarding your duplicate account.
In any case, though, our support team is always available at help@touchnote.com should you ever require any assistance moving forward.
Kind regards,
Joseph
TouchNote Customer Support
“This used to be a useful app. I’ve just wasted an hour and a further payment for ‘credit’ to my account only to discover I can’t actually send anything unless I sign up to a monthly subscription. Very frustrating! Extremely poor customer experience.”
Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. Rest assured, you can use TouchNote paying as you go, without a membership. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support
Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this delay, and for the inconvenience this caused you. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support
“I signed up for a Silver membership for £47.99 at the end of June , believing it to be a premium account. But the features that come with a premium membership are locked . I had this account last year and it worked as I expected. After numerous emails I am now told this is not a premium membership. Customer support is appalling.”
Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support
“I paid for Silver membership at the end of June ,believing that I was signing up for a premium account. Only to discover that the features that come with a premium membership are locked. Despite sending countless emails this problem has not been resolved. I had a silver membership last year and it worked well. Customer support is appalling.”
Hey there. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support
“Took £12.99 from my credit card and no birthday card. I sent 8 emails asking for them to return my money. If you are stupid enough to order from this company, I include myself. Use a credit card at least that way you should have your bank get your money back, probably best not to touch them ever.”
Hey Rae. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support
“Could not send post cards or birthday cards despite having credit. Contacted them & they claimed they would fix problem. More than 24 hours later had not done so or responded. Tried to cancel membership, would not let me. Tried to remove payment method, would not let me.
DO NOT GO NEAR THIS SITE. EVER!!!!!!”
Hey Sandra. Thank you for taking the time to share your experience with TouchNote. I'm very sorry to hear about this, and for the inconvenience this caused you. Having checked our support centre, I see your cancellation request was ultimately processed. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support
“Terrible app. They took almost £50 from my account. I have even paid for the cards in the first place, so completely don't understand what I'm paying for here”
Hey Lily,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Having checked our support centre, I see that a full refund was processed as per your request.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
Hey there,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Having checked our support centre, I see that a full refund was processed as per your request.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
“Touchnote have taken £109.99 from my bank account for a family plan that I have not signed up to. I have sent cards through them before by buying credits as I needed to. I am appalled that they are able to do this and not be called on it. I have requested a refund so will see what happens: if they don’t refund the money I will complain to Trading Standards. Touchnote is best avoided!”
Hey Sue,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Having checked our support centre, I see that a full refund was processed as per your request.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
“I ordered the two free cards for family through lockdown, and was automatically signed up for the silver subscription and they have since been trying to take £47.99 from my bank account”
Hey there,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
“I ordered a one off card. They set me up on a silver membership. I sent a number of emails advising them I didn’t want to pay yearly or be a member. They still took the money from my credit card. I have emailed three time, but no response from them. No number to call. Next thing speak to the bank to get it stopped. Unethical I think too
.”
Hey Steven,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
Having checked our support centre, I see that a full refund was processed as per your request.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
“They keep billing me even though I’ve canceled my membership 2 years ago. Unethical company that continues to bill your credit card instead of canceling your membership over and over again. I even put an alert on my credit card to prohibit them from charging me again this year, and according to my credit card company they were able to still bill my credit card by tricking the system with a different billing code.”
Hey Daniela,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
Having checked our support centre, I see that a full refund was offered as per your request.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
Hey there. Please note, you can manage/cancel an order for up to 30 minutes. In any case, should you feel we could further assist, now or in the future, feel free to let us know at help@touchnote.com Kind regards! Joseph - TouchNote Customer Support
“Awful practice, awful company.
£47.99 taken without recognisable terms and conditions. Totally lack of transparency and just plain old scamming. Never use them.”
Hey Michaela,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
Having checked our support centre, I see that a full refund was offered as per your request.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
“☠️☠️☠️. BEWARE☠️☠️☠️.Do not take up TouchNote’s 2 free postcard offer. It’s a con. You are actually signing up Fife them to take £47.95 from your account 30 days later. You can cancel, but there are no refunds. They’re little short of crooks! Unscrupulous and with atrocious customer service. You can’t cancel via the app. You HAVE TO use a lap top to be able to do this. Needless to say, I shall NEVER use this company ever again. I’ve ended up paying nearly £25 each for 2 supposedly free postcards. I’ve also mailed all friends to earn them of TouchNote’s shady practices. How can the way they operate be legal?”
Hey Keith,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
Having checked our support centre, I confirm a full refund was processed as per your request.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
“DO NOT DOWNLOAD THIS APP IT IS A CON!!!
It doesn't even warrant 1 star for its customer service which is diabolical and responses to emails unprofessional
"sorry you were surprised by the £47.99 we took from your credit card"
I would urge everyone to stay WEALTHY and just send a normal card to your family and friends.
Cards I PAID FOR served their purpose during lockdown to make contact with family but to be honest images were not brilliant and before anyone from touch note defends this, I use a very good camera for my photos!
Poor! Poor! Poor! Don't do it”
Hey there,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
Having checked our support centre, I confirm a full refund was processed as per your request.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
“Disgusting took £47.99 after all I wanted was to try two free postcards in lockdown. I will go to trading standards if I do not get a full refund. They also make it difficult to cancel your pretend membership. Disgusted avoid avoid avoid”
Hey there,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
Having checked our support centre, I confirm a full refund was processed as per your request.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
“I too had £47.99 taken from my account even though I straight away cancelled the subscription to stop this .
I wrote them an email as advised by others and pointed out it should not have been taken, and also should not be in one lump sum if i had agreed .
I threatened to go to trading standards.
I received an email back with in 15 minutes. They are refunding the money as a good will and should be in my account within 10 days .
Def contact them and state the misleading monthly payment ad
I will never use this company again, I also had to ask for a account to be cancelled as only have a phone no computer, and you can’t cancel through the app”
Hey there,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
Having checked our support centre, I confirm a full refund was processed as per your request.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
“My advice is don't touch this company with a barge pole. They are unscrupulous. They have taken £47.99 from my bank account without my permission. I have not subscribed to this company which means they had no right to take this money. I have emailed them repeatedly and they have not had the courtesy to respond. I think the next step will probably have to be trading standards”
Hey Jean,
Thank you for taking the time to share your experience with TouchNote.
I'm very sorry to hear about this misunderstanding, and for the inconvenience this caused you.
I can only imagine you did not manage to opt-out before your trial period expired.
Rest assured, we always try to be as transparent as possible. We would never hide or in some way be disingenuous about our costs and what our users are being charged for.
Nonetheless, I'd like to apologize if you feel this was not communicated adequately.
Having checked our support centre, I confirm a full refund was processed as per your request.
In any case, should you feel we could further assist, now or in the future, feel free to let us know!
Kind regards,
Joseph
TouchNote Customer Support
