“The taste of your fresh fruit is always excellent but my last 'imperfect' selection had three pieces that arrived less that fresh. One peach was moldy, one avacado was mouldy and one nectorine was moldy. The fruit was wrapped well and dry on delivery but three pieces was disappointing.”
Hi,
Thank you for your review and for letting us know about your recent experience. We’re thrilled to hear you enjoy our fresh fruit, but we sincerely apologize for the issues with the moldy pieces this time around. Your feedback is essential in helping us maintain our standards, and we’ll definitely look into this. Please contact us at info@twistedcitrus.co.nz so we can make it right for you. We appreciate your support and hope to serve you better next time.
Kind regards,
Yoko
“I love the attention to detail, the quality of produce plus the efficiency of delivery I have always received from Twisted Citrus. High standards have always been consistently evident over the years I have been a loyal customer. Friends who I have introduced to Twisted Citrus are unaminous in their praise too.”
Hi Rodger,
Thank you for your feedback regarding your experience. We’re sorry to hear that the product quality didn't meet your expectations. We strive to provide the best possible freshness and quality, and your comments are essential in helping us improve. As per my email, if you could let me know what options you prefer, that would be great. Thank you for your support.
Kind regards,
Yoko
“Sending cherries in advance for our family Christmas dinner was a breeze from beginning to end. The cherries arrived exactly on time and are delicious 🤗”
“The true experience of a business's service is when things don't go to plan. I received some cherries that may have experienced some exposure to heat during the delivery processes. I contacted Twisted Citrus and they resent a replacement order which arrived today. They are simply superb! Their communications have been excellent and I'll be buying again.”
“Great service, quick delivery. However, one of the lemons purchased had gone mouldy. A good thing we opened the box on arrival, so were able to prevent loss of any other fruit. But with 23 of the 24 fruit items in excellent condition, we feel happy but not ecstatic.”
“Ordered some cherries to be delievered to our house today and they arrived early this morning with the ice pack in it still frozen! The cherries are all lovely and delicious too. So worth it!”
“I have really enjoyed order fruit boxes from Twisted Citrus. The website is easy to navigate as is the ordering and the fruit is of a very high standard. It's great to be able to support local!”
