UK Fabrics Online Reviews

Name: UK Fabrics Online
Address: Unit G5 Riverside Suite, Pear mill Industrial Estate, Stockport, Stockport
Rating: 4.83

4.8 Rating 1,063 Reviews

96 %

of reviewers recommend UK Fabrics Online

About UK Fabrics Online:

- UK's Leading Waterproof Fabric Supplier.
- We Have The Best Quality Fabrics Our Customers Are Looking For.
- Textura™ by UK Fabrics Online.

Contact us - orders@ukfabricsonline.com

Thank you!

Visit Website

Write Your review

Tell us how UK Fabrics Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UK Fabrics Online 5 star review on 9th June 2025

Jani

UK Fabrics Online 5 star review on 29th May 2025

Sarah

UK Fabrics Online 4 star review on 29th May 2025

Sarah

UK Fabrics Online 5 star review on 24th April 2025

Anne D

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful, colour and texture nothing like what I was expecting. . Even allowing for comparison due to the computer monitor. Horrible. Zero stars”

Helpful Report

Posted 1 week ago

Hi Debbi, I'm sorry to hear that you were disappointed with your order. We do offer customers free samples to see and feel the fabrics before ordering. Will UK Fabrics Online

Posted 2 days ago

“I've sent 2 email saying I haven't received my order but no reply but received an email today asking for a review. Very disappointed 😞”

Helpful Report

Posted 2 weeks ago

Hi Isabel, I'm sorry to hear that the fabric has not been delivered yet. We dispatched it on May 16th, but I'm I can't see any tracking updates on the package. I'm afraid our courier does not give us any alerts when a parcel misses scans, so we were unaware there was an issue with this order. You sent your first email on Friday night, and due to the bank holiday yesterday, we did not see this (or your second email) until this morning. I believe my colleague replied to you earlier this morning; and is now dealing with this issue. Again, please accept our sincere apologies for any inconvenience that this delay has caused you. Will UK Fabrics Online

Posted 2 weeks ago

“I haven't received my order yet!”

Helpful Report

Posted 1 month ago

Hi Monica, This review is related to the sample you ordered of this fabric, which your other review indicates that you have received? You ordered the 12 metres of fabric on Friday 18th April; with the Easter Bank Holiday, it was not dispatched until Tuesday 22nd of April. It is currently showing as due for delivery tomorrow (Saturday 26th). If it does not arrive, please let us know.

Posted 1 month ago

“I ordered my fabric on 11th April and still haven’t received.”

Helpful Report

Posted 1 month ago

I'm sorry that you've not received your fabric yet. Unfortunately all of the 3-5 day orders we sent on April 14th were lost by the courier. Due to the Easter Bank Holidays, we only became aware of this problem on April 22nd, and we have spent the last 3 days trying to assist our courier in locating our missing parcels. Last night your parcel received a scan and was handed over to Royal Mail, so it should be with you in the next couple of days. Please accept our apologies for this, and for the delay it has caused. Will UK Fabrics Online

Posted 1 month ago

“My fabric has not arrived, 20 days after ordering, and my communications with the company have gone unanswered so far.”

Helpful Report

Posted 1 month ago

Hi James, I'm sorry that you've not received your fabric yet. You placed your order on April 12th; and unfortunately all of the 3-5 day orders we sent on April 14th have been lost by the courier. Due to the Easter Bank Holidays, we only became aware of this problem on April 22nd, and we have spent the last 3 days trying to assist our courier in locating our missing parcels. As of yet they have not been located; and should we hear nothing tomorrow morning (April 25th); we will be dispatching replacements which should be delivered early next week. Please accept our apologies for this, and for the delay it has caused. Unfotunately it has affected a large number of our customers, and will be very expensive for us to rectify; so we did want to attempt to locate them first. My colleague did reply to the email you sent earlier this afternoon 2 hours ago; if you have not received the reply, please check any spam or junk folders in your email inbox. Otherwise, please rest assured that either the original or the replacement will be on it's way tomorrow (April 25th). If you would prefer to cancel and have the order refunded. Please contact us as soon as possible. Again, please accept our sincere apologies for the inconvenience that this has caused. Will UK Fabrics Online.

Posted 1 month ago

“Ordered samples 2 weeks ago, not received.”

Helpful Report

Posted 3 months ago

Hi Phil, Firstly, can I apolgise that you haven't received your samples yet. These were dispatched to the address you've provided on February 26th, so you should have had them by now. I'm afraid since this was sent on a Royal Mail 1st Class stamp, there's no way for us to know that the samples haven't been received, until you contact us. My colleague has since replied to the email you sent us earlier today. She will arrange replacements for you as soon as we've confirmed that the address provided is correct. Again, please accept our apologies for this. Will UK Fabrics Online

Posted 3 months ago

“Worst experience I’ve ever had, fabric arrived in a compete mess, covered in threads and fluff! Looked like it had been used to sweep the cutting room floor! Had a bad smell and was see through. I returned and am still waiting on a refund! Would not recommend!”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear that you were disappointed with your order. We received your return on February 25th, and processed the refund on February 26th. It can take up to 5 working days for the refund to process between our payment provider Stripe, and your bank. I'm afraid we have no control over this, but please rest assured the refund is on it's way. We do offer samples of the fabrics, so people can see before they buy. For the sherpa fleece you bought we've been selling it for many years with many repeat customers, so we are confident in it's quality. While it is rare, on occaision the fabrics can on occasion have a smell, which was likely picked up during manufacturing. When we unpack and unroll the fabrics, it can be the first time in months they've had a chance to air properly - but any smells should disappate after a couple of days. Again, please accept our apologies that the fabric did not meet your expectations. Will, UK Fabrics Online

Posted 3 months ago

“Sorry to say I have not received my fabric as yet. I have sent a email yesterday asking when I can expect a delivery but I've not had an answer as yet. I have not been notify who the courier would be or a date when my material would arrive. Very poor service and I would like a refund.”

Helpful Report

Posted 3 months ago

Hi Anne, I'm sorry to hear you have not received your fabric. It was dispatched on February 18th, and handed from Whistl to Royal Mail on February 19th (which is where the tracking on the 3-5 day service you selected ends). You emailled us about this order at 18.13pm yesterday (when we were closed), and my colleague replied to your email at 8.52am today; so we would have appreciated a little bit more time to deal with this. My colleague's email should explain the situation. But please rest assured that if we are unable to locate the package, we will dispatch a replacement or refund the item.

Posted 3 months ago

“The product has not yet arrived!! I intend to ring to tomorrow to see what has happened to it!!!⁹”

Helpful Report

Posted 4 months ago

Hi, I've had a look at this order for you, and it looks like you've used your work address, with your home post code for this order, so the courier was unable to deliver. I'm afraid I can't see any emails from your about this order, and we don't get any notifications from the courier about failed deliveries, so we were unaware that there was an issue until now. I will contact you today to confirm your address, and we should be able to get a replacement sent out to you to the correct address. Will UK Fabrics Online

Posted 4 months ago

“Incorrect fabric arrived. Contacted uk fabrics and had to keep chasing for a reply. Uk fabrics advised I would have to buy the correct again as I had already cut the incorrect stuff.”

Helpful Report

Posted 4 months ago

Hi Jade, Unfortunately, there was a mistake with your order. We did send you a replacement free of chaqrge as a good will gesture, and we didn't require you to purchase again. We would always recommend double checking the fabric before cutting, as we are only human. We send hundreds of orders out a week, and while we take efforts to minimise mistakes, no company can get it right 100% of the time. Again, please accept our apologies for the time you spent using the wrong material. Will UK Fabrics Online.

Posted 4 months ago

“Took a while for them to ship my fabrics so I sent multiple emails asking for any updates but got no reply. The samples I ordered were too small to even see a decent amount of the design too”

Helpful Report

Posted 6 months ago

Hi, I''m sorry for the delay on your order. Your samples were dispatched on November 28th, on Royal Mail 1st Class - 1 day after you placed the order. We've unfortunately seen some delays due to Black Friday, as it appears that Royal Mail have prioritised parcel deliveries over letters. My colleague replied to your email less than an hour after we received it, on December 4th. Have you checked your spam folder to see if it's gone there? I'm afraid we can't send full pattern repeats of a £16.99/m fabric for free. We send free swatches as a way of showing customers the texture and weight of the fabric. Half metres are available to purchase for those who need to see the full pattern repeat before placing an order. Again, please accept our apologies for the delay on your samples, and any confusion over what the free samples would be. Will UK Fabrics Online

Posted 6 months ago

“10days later still has not arrived”

Helpful Report

Posted 6 months ago

Hello, We are sorry to hear that your order has not arrived. The replacement package was dispatched on the 5th of December and as you can see on the tracking link provided to you via email - it is still in transit and on it's way to you. We apologize about the inconvenience. Kind regards, UK Fabrics Online

Posted 6 months ago

“I ordered my sample fabric last Friday it hasn't arrived yet .I'm sure it's the post office at fault not yourself but I'll comment as soon as I get it.”

Helpful Report

Posted 6 months ago

Hello, We are sorry to hear that you have not yet received the samples. If they were placed last Friday then they would have been sent out this Monday. Have you sent us an email regarding this? If not, please kindly email us your order number and we will be more than happy to look into it. Kind regards, UKFABRICSONLINE

Posted 6 months ago

“if I could have given a zero I would Fabric never arrived despite me emailing you and you replied to say it would be despatched the following day”

Helpful Report

Posted 7 months ago

Hi Carolyn, I'm very sorry to hear that you did not receive the samples. I will arrange a replacement to be sent out for you today. I can see your email from October 21st, which my colleague replied to on the 22nd. My colleague's last email to you on October 24th, said that to let us know if the samples hadn't arrived in that day's post, and we would send a replacement. My colleague didn't recieve a reply to that email, so she assumed they had been delivered. I'd just like to check - your original email asked about 2 samples of corduroy. Your order was for plush velvet - Marine blue, not corduroy. I assume it's the Plush velvet sample which you haven't received?

Posted 7 months ago

“I ordered samples of fabric. 1 was £16 per metre and the 2nd was £9.99. As the samples are tiny_ I liked both but thought will go for the cheaper one. It turns out the samples were the same fabric . I wanted 11/2 m. So the price was £16 pounds for 1mt and £9.99 for the half metre. Sounds like a con to me. Will look elsewhere.”

Helpful Report

Posted 7 months ago

Hi Audrey, I'm sorry to hear the fabric was not what you expected. We offer our customers this fabric in half metre lengths because it is more expensive than some of our other fabrics, and we believe our customers appreciate being able to order 1/2 a metre, or 3 and a 1/2 metres to make their project cheaper. We do try to make it clear that the fabric is £16.99 per metre, and £9.99 for a half metre. You will have had to click both '1/2 metre' and 'per metre length' in order to order the samples, under the Size option. However we will review this, and try to make it clearer to the customer that it is the same fabric, just with different size options. Will UK Fabrics Online

Posted 7 months ago

“I’m still waiting for my order or an update”

Helpful Report

Posted 7 months ago

Hi Val, I'm very sorry to hear that you've not received your order. We dispatched it on October 3rd, but there are no tracking updates on the parcel, which typically means that it has been lost in transit. I can see that my colleague did reply to your email on October 14th, but it may have gone to your spam folder. She also sent out a replacement for you, which is now showing scans on the tracking and should be with you any day now. We're very sorry for any inconvenience this has caused, and we hope that the fabric arrives with you swiftly, and meets your expectations. Will UK Fabrics Online

Posted 7 months ago

“I would not order from this company again. You had to admit that your service was poor and immediately processed a full refund. Why would you keep sending me reviews to do ????”

Helpful Report

Posted 9 months ago

Hi Linda, Again, please accept our apologies that you the fabric you received was not what you expected. Unfortunately, we mistakenly sent you the purple sample instead of the lavender, so when you ordered the lavender satin, it was not what you expected. We swiftly processed a full refund for both the fabric and the sample order, because this was our error. Review invitations are automatically sent to all of our customers, unless a customer asks to be removed from the mailing list. We do not try to manipulate reviews by removing customers from the invite list who have had a negative experience. Again, please accept our apologies for any inconveince this has caused you. Will, UK Fabrics Online

Posted 9 months ago

“NEVER AGAIN The order was sent via Amazon's delivery service (why?), which didn't deliver; instead, the parcel was dumped behind bins in full view of a busy road. Of course, it wasn't there when I looked. I was given no delivery or tracking details, and after complaining, I was sent a replacement that took days to arrive. UK Fabrics don't clearly didn't care about providing a reliable service. Mine took 10 days to arrive in real-world time. Quoting 3-5 days delivery after dispatch is a joke. This is 2024 and there are better services that are reliable elsewhere. To have a chance of getting what you ordered shop elsewhere.”

Helpful Report

Posted 11 months ago

Hi Carl, Let me again reiterate our apologies for the late delivery of this parcel. As I explained in our emails, Whistl sent it on the 2 day Amazon service, as it is supposed to be the fastest service for the shipping price you paid. Unfortunately, while the vast majority of our parcels are delivered on time, it appears your package was stolen after delivery. We dispatched a replacement parcel on the same day that you informed us of this issue, on Royal Mail, as you requested. Please accept our apologies for any inconveince this delay has caused. I have refunded your delivery fee.

Posted 11 months ago

“I wish I could write a review. Fabric ordered on 21st May. It is 1st of June and fabric hasn't arrived. Email sent.”

Helpful Report

Posted 1 year ago

“I still haven’t received my order I have sent emails stating that my order as not delivered but still no reply there is no phone number to contact them which is maddening as i have paid for my order that I have not received then they send me emails to leave them a review so here you go i am not happy .”

Helpful Report

Posted 1 year ago

Hi Lisa, I'm sorry to hear that you still haven't received your parcel. I did reply to your email on May 13th, and followed up on May 16th. Perhaps my emails have gone to your junk folder? While I can see that your package has not been delivered, we do typically want clarification on the address before sending replacements, as an address error can sometimes be the cause. I will try to contact you again, but if you see this reply, please email us with your address and we will ship out a replacement for you - otherwise we can cancel and refund the order. I'm very sorry for the inconvenience that this has caused you. Will - UK Fabrics Online

Posted 1 year ago

UK Fabrics Online is rated 4.8 based on 1,063 reviews