Oomi Japan (Unique Japan Tours) Reviews

Name: Oomi Japan (Unique Japan Tours)
Address: The Nutley Building, First Floor, Nutley Lane,, Dublin 4, Dublin
Rating: 4.89

4.9 Rating 73 Reviews

97 %

of reviewers recommend Oomi Japan (Unique Japan Tours)

Company Reviews

Info

About Oomi Japan (Unique Japan Tours):

We promise to provide first-class customer service in assisting you to choose one of our small group or self-guided tours or design a tailor-made tour to match your dreams. When you contact our company your personal travel consultant will be appointed to manage your travel plans.

We promise while you are in Japan that your safety is our number one priority. In the unlikely event of an emergency, or should something of an unforeseen nature occur, our local staff will respond to your every need. This 24/7 customer support will deal with anything from lost luggage to rescheduling itineraries.

We promise that our private guides will assist you in exploring the treats that Japan has in store. Our knowledge and in-depth experience will ensure you are exposed to the wide and diverse culture of Japan. This will make choosing Unique Japan Tours a memorable lifetime experience.

Visit Website

Phone:

016787008

Email:

hello@oomitravel.com

Location:

The Nutley Building,
First Floor, Nutley Lane,,
Dublin 4
Dublin
D04EY42

Write Your review

Tell us how Oomi Japan (Unique Japan Tours) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oomi Japan (Unique Japan Tours) 5 star review on 13th January 2021

Day, J

Oomi Japan (Unique Japan Tours) 5 star review on 4th October 2020

Anonymous

Oomi Japan (Unique Japan Tours) 5 star review on 1st October 2020

Brown, D

Oomi Japan (Unique Japan Tours) 5 star review on 30th September 2020

Florence, A

Oomi Japan (Unique Japan Tours) 5 star review on 29th September 2020

Jeffers, W

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful disorganised tour. Would never recommend this company to fellow travellers. There was no one on the ground to sort out problems such as the typhoon . The company left us to work things out ourselves. Daylight robbery”

Helpful Report

Dear Janet, Thank you for your review. I am very sorry to hear you were not satisfied with your tour. Gardens and Galleries is a wonderful tour that has made many people appreciate the magnificent gardens of Japan and the landscape around it so much more. It was very unfortunate that a typhoon hit while you were visiting Kyoto back in 2018. I recall the shinkansen had stopped so our emergency team stepped in to get you safely to Matsue as best they could. This particular tour had less than 6 people on it so we were relying heavily on our local guides and assistants, rather than a full time tour leader. If you had a tour leader, the feeling of 'being left on your own' would have been avoided. However as safety is our number one concern, especially during a typhoon or any natural disaster, our team have to react quickly to these situations. I don't believe you were left to 'work things out' yourself. Our Emergency team were working around the clock to ensure all our guests were safe during this time. I apologise if the communication was not satisfactory. We learnt a lot from this experience and I can assure you improvements were made as a result of that particular tour feedback. Once again, thank you for submitting your review. It is disheartening to think the efforts made behind the scenes went unnoticed. But as mentioned, improvements were made to ensure the emergency team are better informed and equipped. Many thanks again, Darina

Oomi Japan (Unique Japan Tours) is rated 4.9 based on 73 reviews