“I felt the delivery was poor there was the traditional crane method instead all the slabs were jammed into a pallet that got stuck on the road I had to cancel some plans in order to get the slabs off the pallet so it was off the road aswell it was lucky I had the tools to undo the box had I not have the neighbours driveway would have been blocked terrible service.”
Dear Adrian, Thank you so much for taking the time to share your experience with Universal Paving. We truly appreciate your feedback, as it helps us identify areas where we can improve our service.
We sincerely apologize for the poor delivery you experienced, and for the inconvenience it caused you in having to cancel your plans.
Although I can see the delivery was finally completed kerbside as a part of Standard Delivery.
Once again, thank you for bringing your concerns to our attention. We hope to have the opportunity to rectify the situation and provide you with a better experience in the future.
Sincerely,
Universal Paving
