VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Customer Care, receptionist etc however still waiting for consultation report and a clear way forward regarding treatment. Will reserve judgment.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave a review, we are really glad to hear that you are happy with our staff and the level of customer care. We are sorry that you have not yet received your appointment report, we will chase this up to ensure this is sent out to you via email as soon as possible. Once you receive it, if you have any questions, please don't hesitate our patient advisers who will be happy to help. Kind regards, Emily

Posted 2 years ago

“Appointment carried out on the 16th of December, all staff were pleasant and helpful. Dr explained the problems found and gave me a recommended treatment card. I have not yet received my written consultation from which I will probably make a booking for treatment, thanks Robert.”

Helpful Report

Posted 3 years ago

Hi Robert, Thank you for leaving a review, we are thrilled to hear that you found our staff to be pleasant and helpful. Please accept our apologies for the delay in receiving your appointment report. This has been chased up this morning, and will be typed and sent to you as a priority by the end of the office day today. If you have any queries, please don't hesitate to contact our patient advisers. Best wishes, Emily

Posted 3 years ago

“The consultation was really assuring. Not I could not open the pdf file on your last correspondence. Will you post the letter to me. Davey”

Helpful Report

Posted 3 years ago

Dear Mr Wilkinson, Thank you for taking the time to leave a review. We are really glad to hear that you found the consultation to be assuring. Apologies that you have been unable to open the PDF file of your appointment report. I have passed this over to the Oxford team, and they will post out a copy for you. I hope this helps, but if you have any questions please don't hesitate to contact us on 01782 753960. Best wishes, Emily

Posted 3 years ago

“Excellent service and advice Very helpful, procedure was explained fully, with excellent advice on aftercare.”

Helpful Report

(Stoke On Trent) - Posted 3 years ago

“A doctor was very nice”

Helpful Report

Posted 3 years ago

“Very friendly reception and thorough evaluation of my problems followed by good explanation of the proposed treatment and recovery plan . The nurse was very much part of the team and shared in the genial reception I received. The facilities at the centre seemed a little limited for my partner who accompanied me, although there wasn’t a receptionist present when we arrived so the nurse was doubling up. So far very good.”

Helpful Report

Posted 3 years ago

“Reception pleasant and relaxed and I was expected. Doctor and nurse highly professional and approachable. Clear explanations and encouragement to ask questions.”

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Posted 3 years ago

“Interesting.”

Helpful Report

Posted 3 years ago

“Very impressed with first impression although doctor spent a lot of time telling me about what could go wrong rather than the actual procedure. If honest it felt about rushed to me and nurse could maybe smile every once in a while.”

Helpful Report

Posted 3 years ago

Dear Mrs Pointing, Thank you for taking the time to leave us a review. I am glad to hear that you had a good first impression. Our consultants are extremely thorough; it is highly important that all treatment risks are discussed so that patients can make an informed decision, but I apologise that you felt the appointment was rushed. Please don't hesitate to get in touch with our patient advisory team should you have any queries regarding the appointment. Best wishes, Emily

Posted 3 years ago

“The staff were helpful and polite. The consultant was knowledgeable and explained things in an easy enough manner for me to understand. There was just 2 minor niggles. A/ The appointment confirmation advised there was no parking available at site and provided accompanying map to nearby parking (about a 10 minute walk away) But then bc it was a weekend appointment we found we could have parked at site and indeed my husband went and moved the car round as I had had my knee replaced a few weeks before and the walk was really not welcomed. B/ I was early for my appointment but I had to wait 35 minutes for the consultant to finish with the previous patient taking his time up.”

Helpful Report

Posted 3 years ago

“Extremely welcome reception and consultation.”

Helpful Report

Posted 3 years ago

“Everyone was friendly, professionally and helpful but I have had a problem with my personal data DOB being reported incorrect three times. Thank you”

Helpful Report

Posted 3 years ago

Dear Mrs Osian, Thank you for taking the time to leave a review. I am glad to hear that you have found our staff to be friendly, professional and helpful. I am sorry to hear however that your date of birth was inputted incorrectly. I have checked this and can see that it has now been corrected, however, I do apologise for any inconvenience caused by this mistake. Best wishes Emily

Posted 3 years ago

“The consultation went well and both nurse and doctor were friendly and explained everything to me thoroughly.”

Helpful Report

Posted 3 years ago

“The receptionist was friendly whilst I was waiting. The appointment was thorough and informative”

Helpful Report

Posted 3 years ago

“I was a little apprehensive at first never having my troublesome legs examined before. Everyone was very friendly and guided me through the experience with all the information I needed to go ahead and book the treatment recommended”

Helpful Report

Posted 3 years ago

“Sorry for the delay in responding to this ! The consultation experience was good being on time and in a relaxed atmosphere. Mr Neary explained the process and procedure. I didn't have many questions for him. I was surprised how quick the examination itself was - I assume that my issues are routine. I mentioned what appears to be a varicose vein running across my abdomen but this didn't seem to be an issue to him following a recent scan by the NHS.”

Helpful Report

Posted 3 years ago

“I was dreading it but the experience was light and friendly which gave me more confidence”

Helpful Report

Posted 3 years ago

“Friendly welcome, had to fill out the form again that I'd submitted online which i understand was due to a system error.”

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Posted 3 years ago

“I had to wait outside for a while as the receptionist was having to cover the nurses role as she was off with Covid. Once in reception Olivia chatted to me while I was waiting as they were a bit behind. She was very friendly and after my consultation asked if I had any questions. I was pleased with my consultation and everything was explained to me including the costs.”

Helpful Report

Posted 3 years ago

“Dr Previn and the nurse were extremely professional, polite and sociable. It was a very comfortable consultancy. Regarding administration, it was a little disconcerting that I hand to phone the Stoke office to remind that I had not received the confirmation email for the consultation appointment. The person apologised and it duly arrived. Similar, at the moment, I am still awaiting a postal delivery with the contractual agreements that need to be signed in the presence of the treatment room on the day of treatment. The email that I received after the £500 deposits says 'if you have not received this within a few days, please phone us.' ...Or something to that effect. The treatment overall cost is in excess of £3000.00. Do you think it right that I have been part of the administrative team? Even now, this feedback is a administrative reminder that you are behind schedule regarding the postal delivery? Maybe? Also, the contractual agreement allows for the treatment date to be rescheduled if the medical team contract covid, but not for the patient. A rather unfair condition. Apart from this rant. I am extremely confident in your treatment. Take care and keep safe. Antony Checker ,”

Helpful Report

Posted 3 years ago

Dear Mr Checker, Thank you for leaving a review. Firstly, I do apologise that you didn’t receive the confirmation email for your consultation appointment straight away. We usually send these out straight after your appointment is booked, so this was an error on our behalf. With regards to the contract and consent form, I can see from your patient record that the letter was generated and sent out on the day you booked the appointment, therefore this is more than likely a delay with the post office which is out of our hands, but I do apologise that you hadn’t received this at the time of your review. Within the treatment confirmation email, we do include PDF copies of the documents that are posted out to you so that in the event of non-delivery by post, you are able to read the documents before you attend for your appointment and we also have hard copies in the clinic for you to sign on the day of your treatment. I do apologise for the confusion regarding the treatment date being rescheduled due to covid. Whilst we ask for two weeks’ notice to rearrange a treatment appointment, if patients test positive for covid or have to go into self isolation, we do make allowances for this as we can never predict what may happen with covid. When booking patients in, we explain over the phone that in the event you test positive, we ask you to call us and we will be able to rebook the appointment and transfer the deposit to another date, even if this falls within the cancellation period. We do however take on board your feedback, and I will speak to management to find out whether we can add this into our confirmation emails to ensure that it is completely clear to patients and doesn’t cause any confusion. Thank you for bringing this to my attention. It is great to hear that you had a good consultation experience and found our doctor and nurse to be professional, polite and sociable. We always aim to give the best care possible and ensure your treatment journey is as comfortable as it can be. I do hope the above answers any queries you may have, however, if you would like to discuss anything further, please don’t hesitate to call our patient advisory team on 01782 753960. Kind regards Emily

Posted 3 years ago

VeinCentre is rated 4.9 based on 1,064 reviews