VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone I have been in contact with has been very helpful and friendly. My only negative point was my consultation appointment was running around 20 mins late. As I was attending on a lunchbreak from work, it would have been much better if the appointment was punctual.”

Helpful Report

Posted 1 year ago

Good mornimg, Thank you for your review, we are really pleased to hear that you're happy with our service so far and that you've found our teams so helpful and friendly. We completely understand your comments regarding the appointment being delayed, and we apologise for any inconvenience this caused. Appointment delays are rare, although unfortuntately sometimes unavoidable, but we do try our best to ensure there is minimal disruption to other appointments. If you have any questions and would like to speak to our team, please get in touch on 01782 753960 and they will be happy to help you. Best wishes, Emily

Posted 1 year ago

“I felt comfortable and relaxed especially with the nurse. It all seemed a quite throrough examination and a good description given about the next step and pain to be experienced”

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Posted 1 year ago

Hi Julie Thank you for reviewing your experience so far, we are really pleased that the consultation went well and that you felt comfortable and relaxed in our care. We look forward to welcoming you back to the clinic soon if you go ahead with treatment. Kind regards Emily

Posted 1 year ago

“I’m pretty sure it said both legs were going to be scanned to detect any problems but they only did my veiny leg. I would have assumed they would leave me with pictures of the leg . I had paid £250 of my own money so I think that is reasonable. I have had an mri on my shoulder before and was given all the images.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for reviewing your experience. With regards to the scan itself, we can't comment on the reasons as to why only one leg was scanned - we would advise you to get in touch with our specialist advisers on 01782 753960 and they will be able to look into this for you. As for your question about the scan images, a colour duplex ultrasound generates live moving images rather than still ones. The colour helps the Consultant determine the direction of blood flow in the veins. The appointment report you received after your scan will include the detailed findings. We hope this clarifies your concerns. If you have any further questions or need additional information, please call us on the number above. Kind regards, Emily

Posted 1 year ago

“The doctor and nurse were very friendly and efficient. They gave their names and explained what was going to happen then and what the treatment would involve in the future.”

Helpful Report

Posted 1 year ago

Good morning, Thank you for writing a review of your experience so far, we hope that your consultation appointment went well and we look forward to welcoming back to the clinic if you go ahead with the treatment. Kind regards, Emily

Posted 1 year ago

“So far so good, will write a review after treatment”

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Posted 1 year ago

Hi Denise, Thank you for reviewing your experience so far, it is much appreciated, and we look forward to seeing you again soon for your treatment. Kind regards, Emily

Posted 1 year ago

“I was very happy with the honesty of the consultant and the lovely lady assisting him but sadly the follow up chat was very disappointing and I was left quite sad and disappointed. She sadly had no idea of my consultation appointment and not read my record of my visit only 3 days previous. I asked her questions to clarify what the consultant had said to me and she said the complete opposite to what he'd said to me . 1 example, I asked does fitness cause my problem with thread veins? she said yes! The consultant had told me no . She went on to wanting me to book my treatment but had no idea what treatment I would be needing. I am left confused and feel more communication is needed between you .”

Helpful Report

Posted 1 year ago

Hi Stacey, Thank you for taking the time to leave a review and we are really pleased that your consultation appointment went well. However, we are sorry to hear that the follow up conversation was not quite as positive. We are very proud of our high standards of service and would therefore like the opportunity to talk to you about your experience. A member of our team will be in touch with you to apologise, and to understand a little more so we can make sure it doesn't happen again. We look forward to speaking with you soon. Best wishes, Emily

Posted 1 year ago

“At the Veincentre in Exeter.....very good. Very welcoming and efficient. The nurse and consultant extremely helpful, explained clearly and the advice and future treatment procedures were carefully explained. This made it very easy to arrive at a decision. The efficiency at the Veincentre Head Office was not as good. Whoever took my details regarding my private health insurance informed the Exeter admin staff that the authorisation code was for treatment when it was for an initial consultation. That doesn't make me confident that they know much about dealing with health insurance companies, as this must be a common process. When errors such as this occu it can make the process difficult for the patient.”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you for taking the time to leave a review and we are so pleased that your consultation went well. We are sorry that there was some confusion with the authorisation code before you visited us and can reassure you that all our specialist advisers are well trained in dealing with private health insurance. We treat a lot of patients who pay for their treatment in this way. We will revisit our training never-the-less just to make sure this doesn't happen again. We would love to welcome you back to the clinic should you choose to have treatment. If you would like to arrange this or have any further questions in the meantime then do please call us on 01782 753960. Kind regards, Emily

Posted 1 year ago

“Great experience. Friendly, knowledgeable staff, clean comfortable waiting area and examination room. Clear, easy to understand details of my condition and potential treatment options.”

Helpful Report

Posted 1 year ago

Hi Aimee, Thank you for your review, we are really pleased to read your feedback of our staff and the clinic. Kind regards, Emily

Posted 1 year ago

“Hello. When I attended the consultation, I found the staff to be very welcoming. I had to wait a very long time. My appointment was at 4:30 and I never went in until about 5:45. Was just wondering if I had the foam in both legs and not have the laser treatment.”

Helpful Report

Posted 1 year ago

Good afternoon Catherine, Thank you for your review. We are sorry to hear of the delay to the start of your appointment. Delays are rare but unfortunately sometimes unavoidable, however we would like to apologise for any inconvenience this caused. If you have any questions regarding your treatment, please get in touch with our Patient Advisory Team on 01782 753960. Kind regards, Emily

Posted 1 year ago

“very helpfull, very good centre ,clean tidy, easy to find place .”

Helpful Report

Posted 1 year ago

Hi Leonard, Thank you for leaving a review, we really appreciate your comments. Kind regards, Emily

Posted 1 year ago

“Very welcoming, very knowledgeable and clearly experienced”

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Posted 1 year ago

Hi Susan, Thank you for taking the time to leave a review, we really appreciate your comments. Kind regards, Emily

Posted 1 year ago

“pleasant caring staff.”

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Posted 1 year ago

Good morning, Thank you for taking the time to leave a review, we are really pleased to read that you found our staff to be so pleasant and caring. Kind regards, Emily

Posted 1 year ago

“Receptionist very friendly and made me feel welcome. Surgeon and nurse again very friendly every thing was explained clearly and when receiving the treatment didn’t really feel anything, I don’t know what my results are like yet as still wearing the stockings. Very clean and hygienic which is important. Day 4 of recovery and everything seems fine so far.”

Helpful Report

Posted 1 year ago

Hi Samantha, Thank you for leaving a review following your treatment. We are really pleased you found our team to be friendly and welcoming, and that your treatment went well. We wish you all the best, and of course you can get in touch with our patient advisory team at any time if you have any questions. Kind regards, Emily

Posted 1 year ago

“The face to face interactions with the receptionist, nurse and consultant were friendly and informative. A good experience, with procedures fully explained and questions answered thoroughly. Conversations over the phone with various individuals, gave varied interpersonal skills. I found them unhelpful, at times pushy, with a salesperson attitude and on one occasion somewhat patronising. If these had been my only contact with the organisation, I wouldn't have continued my enquiry.”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you for our review and for taking the time to share your feedback. We're delighted to hear that your overall experience with our clinic team was positive, and that you found them to be friendly and informative. We are disheartened to learn that you were not entirely satisfied with the service you received during your telephone interactions with our teams. It is our priority to always offer a service that is welcoming, supportive, and informative, where you feel comfortable asking questions without any sense of pressure. Rest assured; we have relayed your feedback to our Group Clinic Operations Manager for thorough investigation. She will be reaching out to you shortly to delve deeper into the matter and ensure that necessary steps are taken to prevent such instances in the future. Thank you once again for your valuable feedback. We greatly appreciate your input as it helps us continually improve our services. Kind regards, Emily

Posted 1 year ago

“Communication very good. A bit annoyed that I had to wait half an hour at the consultation - worse than the NHS. Very nice reception lady who made me a coffee and apologised for the wait - said they were running ten minutes late!! Helpful patient advisory service. Need to delete delivery time as not valid.”

Helpful Report

Posted 2 years ago

Dear Mrs Williams, Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our communication and patient advisory team and we would like to apologise for the delay you experience on the day of your appointment with us. Appointment delays are rare, but sometimes unfortunately unavoidable. We are really sorry for any inconvenience this caused. If we can help any further, please contact our patient advisory team on 01782 753960 and ask for the clinic manager. Kind regards, Emily

Posted 2 years ago

“Profesional”

Helpful Report

Posted 2 years ago

“Very informative especially with explanations re ultrasound and issues that required addressing and best treatment options for my leg.”

Helpful Report

Posted 2 years ago

“Very professional”

Helpful Report

Posted 2 years ago

“Good overall but in my opinion the centre is focused on maximising profit”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review, we are disappointed to read that you feel this way because this is absolutely not the case. Our number one aim and goal as a company at all times is to make vein treatments accessible to as many people who need them as possible, by having a competitive pricing structure, and clinics in close proximity to patients. Our company values of honesty, safety, effectiveness, efficiency, respect and value for money are something we pride ourselves on and carry with us in all the work that we do. We’ve performed thousands of treatments since we began in 2003, and we will continue to help people on their journey to the relief of varicose veins and thread veins. Please don’t hesitate to contact our patient advisory team on 01782 753960 to discuss further. Kind regards, Emily

Posted 2 years ago

“Very professional and put me at ease”

Helpful Report

Posted 2 years ago

VeinCentre is rated 4.9 based on 1,064 reviews