VeinCentre Reviews

Name: VeinCentre
Address: Unit 5, Lyme Vale Court, Parklands, Stoke-on-Trent, Staffordshire
Rating: 4.86

4.9 Rating 1,064 Reviews

97 %

of reviewers recommend VeinCentre

4.9

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03334 553 378

Email:

patientcare@veincentre.com

Location:

Unit 5, Lyme Vale Court,
Parklands,
Stoke-on-Trent
Staffordshire
ST4 6NW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional and was seen on time and was made to feel very welcome.”

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Posted 2 years ago

“Receptionist was very polite and amenable The staff Nurse is a colleague of mine in the NHS for 30+ years. It is my trust in her and respect for her that led me to Veincentre- I know that she would not entertain an association with a service which was less than proficient. The Vascular Surgeon appears competent and knowledgeable.....”

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Posted 2 years ago

“Just had my consultation in the Exeter Veincentre and all went well. They were nice and helpful and I'm now looking forward to having the procedure.”

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Posted 2 years ago

“From being greeted in reception seeing the nurse and Dr I was welcomed and put at ease Thank you all and look forward to seeing you all soon”

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Posted 2 years ago

“Good first impressions- I was well looked after by the receptionist, and given sound advice during the consultation. One star lost for the 20 minute wait, although the view over Park Square was good!”

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Posted 2 years ago

“Friendly and professional staff, made you feel comfortable and explained everything I needed to know.”

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Posted 2 years ago

“I felt no real pain having the procedure done and they were all very friendly with no complaints from myself. I did become worried as the weeks went by because I had painful swelling below my right knee, that at this date I still have. The Consultant did explain to me at the six week check-up that this was good, the swelling would eventually go down and would clear. I certainly hope so.”

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Posted 2 years ago

“Made to feel welcome from entering the building.Arrived early and was seen straightaway.”

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Posted 2 years ago

“Really good service but appointment was 45 minutes later than originally planned”

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Posted 2 years ago

Good morning Donna, Thank you for taking the time to leave a review. We are really happy to hear that you are happy with our service. However, please accept our apologies for the delay in you being seen for your appointment and any inconvenience this may have caused. Appointment delays are rare but can sometimes be unavoidable, but we will have a look into this to find out the reason for this. We appreciate you leaving your feedback. If you have any questions at all, please don’t hesitate to contact our patient advisory team on 01782 753960 and they will be happy to help. Best wishes, Emily

Posted 2 years ago

“The Brighton Centre was very welcoming and professional. Can't say the same for the head office customer services. I was told I couldn't book the date the doctor had given me because he hadn't given the correct time scale. I was told they would check with him and get back to me but I still had to pay, and I have since heard nothing.”

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Posted 2 years ago

Good afternoon, Thank you for leaving us a review. We are sorry to hear you have not been contacted with regard to the treatment dates. We’ve spoken to the team for you and will ensure you receive a response as soon as possible to get your treatment date confirmed. If you have any questions in the meantime, please don’t hesitate to contact us on 01782 753960. Best wishes, Emily

Posted 2 years ago

“Staff were polite and informative. I was told I would need treatment for ovarian varicose veins before the ones in my legs could be done. This would have to be done privately at the local hospital. However the consultant did not know how much this would cost and he would email me as soon as he found out. That was two weeks ago.”

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Posted 2 years ago

Hi Alison, Thank you for leaving a review. It’s great to hear that you found our staff to be polite and informative. We are sorry that you haven’t yet received a response about the cost of the embolisation procedure. As this is not done within our clinics, we don’t have these prices to hand as they are not set by us. We have passed this over to the team to chase a response for you to ensure you are informed as soon as possible of the cost so that you can get the ball rolling. Please don’t hesitate to give us a call in the meantime if you have any questions at all, our patient advisory team or clinic manager will be happy to help. Otherwise, we will get back to you with an answer as soon as possible. Best wishes, Emily

Posted 2 years ago

“Very good service, pleasant staff and professional. Bit pricey though. Thanks Julian”

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Posted 2 years ago

Hi Julian, Thank you for leaving us a review. It’s great to hear that you were happy with the service you’ve received from us so far. In terms of the costs, our prices are up front and fixed with no starting from costs. We aim to keep the prices as low as we can to ensure that treatment is accessible to as many people as possible. We do also have different payment options available in case this is something you are interested in. Please don’t hesitate to get in touch if you have any questions or would like to discuss anything further, our patient advisory team are on hand to help. Best wishes, Emily

Posted 2 years ago

“The Doctor and the Nurse were very professional and informative and I felt they gave me all the information that I needed to decide to book the treatment. Unfortunately that day on Reception the system went down so they could not book my next appointment or pay the consultation fee and percentage of the of the treatment fee. They said someone would ring me back the following day to offer me appointments for my treatment, but nobody did and had to phone back myself.”

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Posted 2 years ago

“It seemed there was a bit of time shorteg”

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Posted 2 years ago

Dear Mr Sharif, We are sorry to hear you felt there was a time shortage. We have a standard time allotted for each appointment, which should cover all required aspects of it. While we do keep to a time schedule, in the event that an appointment should need more time, this is something that we always consider and regularly accommodate. However, we will pass your feedback on to our clinic manager so they are aware. If you would like to speak to our patient advisory team further, please give us a call on 01782 753960. Kind regards, Emily

Posted 2 years ago

“Friendly and helpful, although could have been a little quicker in responding”

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Posted 2 years ago

Good afternoon, Thank you for leaving a review. We are pleased to hear you found our staff to be friendly and helpful. Apologies that there was a delay in our team responding to you. We will pass this on as feedback on the back of your review to avoid this happening again. Best wishes, Emily

Posted 2 years ago

“Very friendly staff put me at my ease. Very attractive modern facility. Ample parking in a pleasant area. Treatment options explained well. Only problem was difficulty receiving information through the e-mail attachments.”

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Posted 2 years ago

“Very professional and helpful. Have had the consultation and all options to progress to the next stage have been clearly explained. Looking forward now to my first procedure”

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Posted 2 years ago

“My experience thus far has been good. But I’m not prepared to comment any further as I’ve not been treated yet.”

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Posted 2 years ago

“very helpfull to me but cant yet decide whether to have treatment or not.will advise in due course thankyou for all the help. philip ward 17/2/23”

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Posted 2 years ago

“It was all a good experience from reception to my consultation. The Dr seemed quite professional. But my consultation was on one of the coldest days of the year it wasn't very warm in the building. The specialist told me my legs were fine, but unfortunately with it being cool my veins I am troubled with seemed to be on their best behaviour. But I did feel the Dr could have examined the side of my leg I was most concerned with. He didn't seem at all worried about any of my veins. I felt disappointed that nothing was going to happen to improve my veins that cause trouble in summer.”

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Posted 2 years ago

Good morning, Thank you for taking the time to leave a review. I am glad to hear that you had a good experience from reception to your consultation. However, I am sorry to hear that the building wasn’t very warm. I will pass this valuable feedback on to our team to avoid this happening in the future. In regards to the consultation and scan, please be reassured that our consultants are highly experienced in this process and the examination that takes place is thorough. As this is an open platform I am unable to go into detail about your specific case, however upon review, following the duplex ultrasound scan our consultant confirmed that there are no faulty valves inside your veins, and that your veins are actually healthy. We would never recommend treatment to healthy veins, as performing treatment could actually make these veins look worse which we would absolutely not want to happen. I hope this explanation helps, but I have passed this over to our clinic manager who will be in touch in case you have any further questions or queries you would like answering. Best wishes, Emily

Posted 2 years ago

VeinCentre is rated 4.9 based on 1,064 reviews