Vipa Car Parts have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Quick,efficient service and quality products at a very keen price.
I would recommend them to anyone.
”
- Robert Sneller
“
Really happy with my purchase excellent quality and price would recommend
Thank you so much
”
- Mark Mc Daid
“
I bought a set of wiper blades for my Honda which I am very happy with. parts price was good as was the delivery . Will use again.*****
”
- Gerald Riddick
“
I bought a set of wiper blades for my Honda which I am very happy with. parts price was good as was the delivery . Will use again.*****
”
- Gerald Riddick
“
Excellent quality, prompt delivery, very happy with window blades.
”
- Veronica Wright
“
Good delivery and the wipers are a great fit.
Price less that buying from the audi dealer
”
- Peter Robinson
“
I used the online ‘check your reg’ tool to find the right wipers for my car but they didn’t fit. I email the help@ address to ask for info on how to change/return them and they didn’t reply. I phoned the number on the website and it was never answered. I did manage to find a returns process buried on the website.
”
- Anonymous
“
No returns policy
”
- Andy Brereton
“
Despite inputting my registration number, the wiper blades did not fit my car. The returns process was pretty simple to follow and I have had confirmation of receipt however I am still awaiting my refund, which should usually take 3-5 days but they have advised 14 days for some reason.
”
- Alysia Jane Townend
“
Kit delivered was not as advertised. However the return was easy and I wait the refund. The first time I used Vipa Parts the service was excellent.
”
- Graham Bower
“
Despite inputting my registration number, the wiper blades did not fit my car. The returns process was pretty simple to follow and I have had confirmation of receipt however I am still awaiting my refund, which should usually take 3-5 days but they have advised 14 days for some reason.
”
- Alysia Jane Townend
“
Really not happy with this company.
It looks like I have received the wrong wiper blades and I'm unable to get on touch with Vipa.
They are not answering their telephone and my emails are just bouncing back. I just want to know how to return them for a refund.
Terrible customer service.
”
- Terry Lambert
“
Wiper blades ordered arrived on time two minutes to fit brilliant service and quality yet again
”
- Dave Parnaby
“
Quick,efficient service and quality products at a very keen price.
I would recommend them to anyone.
”
- Robert Sneller
“
Incredibly good service. Our order arrived really quickly, unfortunately we weren't in so it ended up going back to them due to some confusion with royal mail. Viper were so helpful when I emailed to explain and our order was sent right back out to us
”
- William Allan
