“I bought 9 pairs of boots during a sale. I kept 6 out of 9. The return was sent exactly as per instructions using their own return labels. It has been weeks since they have been returned. No refund. Numerous emails have been sent. Answers are non responsive. now have to do Amex chargeback and figure out how much I am owed. It is unfortunate this store operates like this. Unless you live in Poland I would NOT EVER buy anything from this store. there is nobody in customer service”
“**Unable to Return Item Bought from VITKAC Online**
I purchased a handbag from VITKAC online because it was slightly cheaper than at other stores. However, the experience has been far from worth the savings. I've had to waste time on emails and dealing with the headache of their return process.
The handbag had a stitching issue, so I returned it. However, VITKAC claimed that a tag was missing from the return. I'm certain that the mentioned tag was never delivered to me. Unfortunately, I didn't film the unboxing, so I have no proof.
Despite many emails, they refused to check their CCTV footage from when the bag was packed. Now, I'm stuck waiting for them to return a bag with a quality issue back to me. This has been a very unpleasant shopping experience with VITKAC.”
“DO NOT ORDER from VITKAC!
I have very bad experience with this company.
Have ordered a bag but found some quality issue so I returned it with everything. Too bad that I didn’t film the whole process. After returned the order, they said that I didn’t return their tag and do not accept my return.
Their tag was not attached to the bag when I received it. It was hang loose on the shoulder strap. And the shoulder strap was undone at that time.
I will never buy anything from this company ever again!
If you do, I recommend you to film the unboxing and everything.”
“everyone should be very careful i got scammed on this site twice, unfortunately i was very lucky to get a recovery company site from my good friend who has been a victim before, the company helped me to get my lost funds back and I'm very very happy honestly speaking, I should have dropped this company site link here, but this scam company refused. you can help yourself out by contacting their mail if you are a victim too [victimsrecoveryeducation AT cyberservices.com] thanks.”
“This website looks shady! I ordered first time there and I am waiting for hours for the confirmation through e-mail. Nothing happens, start looking at reviews -> panic. First time ordering and I already regret it. This has never happened to me before and I've used dozens of different sites.”
“Really quick delivery.I ordered on Mon and got my parcel on Wed morning.The best sale price on the market.Very well packed .Highly recommend Vitkac💯💯💯”
“Bought a silver palm angels necklace worth €280 wich started rusting after months. I bought the necklace thinking that pricey pieces like that will be wearable for ages but no.
Really poor quality or even a fake palm angels necklace because this is weird.”
“They won't pay your money back once you return items. Been waiting for my money for more than 6 weeks, supposedly the 'manager' is in 'urgent talks' with DHL. Sure.
Don't buy there if you plan on returning something. You won't get your money back from these scammers.”
“No help towards the customer for a simple formality and related to a lost product by the supplier. Leaves the customer out in the cold with 500 € in damages although no disadvantage would arise for Vitkac. Incomprehensible and very poor service.”
“Unbelievable! Had to return the item and we were not refunded the full amount, but charged shipping costs of 10 euros. Where is there something like that? One is not informed of this when ordering or upon delivery. Vitkac is not recommended!”
“Customer service is extremely poor - returned two dresses with postage label supplied which were not recognised by either 2 different DHL approved shops or the post office and eventually I had to pay the postage at my own expense just to get the parcel returned. Vitkac are now refusing to either pick up the parcel from their local post office in Poland and pay customs charge (I had fixed the customs form THEY sent as instructed to the front of the parcel so there should be no charge) or refund my money … scammers …. avoid this company!!”
“I ordered a pair of sneakers to Armenia. The delivery with UPS was scheduled for 30th of December. On 10th of January there wasn't any update. UPS wasn't respond. I've informed support of VITKAC that if package isn't delivered until January 18th , I will not able to receive it. So, it wasn't delivered and I asked them to cancel shipment and make a refund. They told that they will refund money after receiving the package back. After a month I don't have an idea where is the package and will I receive my money back or not.”
“SHOCKING SERVICE!!
SHOCKING SERVICE!!!
Tried returning a parcel, the labels provided for returns did not work when dropping to dhl, since I have been sent 2 new labels which also did not work, they then said dhl would come to my home address to collect, no date no time just wait in until they show which they DIDNT still waiting for the parcel to be collected this has been ongoing for 3 weeks now. If you order anything from this company then make sure you do not need to return!”
