"We booked a package with Voyage Priv\u00e9 for my grandparents \u2013 both in their 70s, don\u2019t speak the local language, and not in great health. It was a birthday present from the whole family. One of the main reasons we chose this package was because it included airport transfers.\r\n\r\nWhen they arrived in Greece on April 28, no one was there to meet them. They had to pay \u20ac80 out of pocket for a taxi. I contacted the \u201cemergency\u201d WhatsApp line immediately. They replied twice in the first two days, then stopped responding completely. I followed up every day after that and got nothing.\r\n\r\nTheir return flight was today (May 2). We never received any update or confirmation about a return transfer. I had to organise and pay for another transfer myself. While there, my grandparents met another couple in the exact same situation \u2013 same company, same missing transfers.\r\n\r\nI\u2019ve attached screenshots to this review to show the full conversation. They\u2019re in Italian, but you can clearly see the message timeline and lack of responses (I only received the automated reply).\r\n\r\nIf something goes wrong with your trip, this company will not help you. They won\u2019t follow up, and they won\u2019t take responsibility. I honestly don\u2019t know what their emergency support is for, because they disappeared when it was actually needed."

"We booked a package with Voyage Priv\u00e9 for my grandparents \u2013 both in their 70s, don\u2019t speak the local language, and not in great health. It was a birthday present from the whole family. One of the main reasons we chose this package was because it included airport transfers.\r\n\r\nWhen they arrived in Greece on April 28, no one was there to meet them. They had to pay \u20ac80 out of pocket for a taxi. I contacted the \u201cemergency\u201d WhatsApp line immediately. They replied twice in the first two days, then stopped responding completely. I followed up every day after that and got nothing.\r\n\r\nTheir return flight was today (May 2). We never received any update or confirmation about a return transfer. I had to organise and pay for another transfer myself. While there, my grandparents met another couple in the exact same situation \u2013 same company, same missing transfers.\r\n\r\nI\u2019ve attached screenshots to this review to show the full conversation. They\u2019re in Italian, but you can clearly see the message timeline and lack of responses (I only received the automated reply).\r\n\r\nIf something goes wrong with your trip, this company will not help you. They won\u2019t follow up, and they won\u2019t take responsibility. I honestly don\u2019t know what their emergency support is for, because they disappeared when it was actually needed."

"We booked a package with Voyage Priv\u00e9 for my grandparents \u2013 both in their 70s, don\u2019t speak the local language, and not in great health. It was a birthday present from the whole family. One of the main reasons we chose this package was because it included airport transfers.\r\n\r\nWhen they arrived in Greece on April 28, no one was there to meet them. They had to pay \u20ac80 out of pocket for a taxi. I contacted the \u201cemergency\u201d WhatsApp line immediately. They replied twice in the first two days, then stopped responding completely. I followed up every day after that and got nothing.\r\n\r\nTheir return flight was today (May 2). We never received any update or confirmation about a return transfer. I had to organise and pay for another transfer myself. While there, my grandparents met another couple in the exact same situation \u2013 same company, same missing transfers.\r\n\r\nI\u2019ve attached screenshots to this review to show the full conversation. They\u2019re in Italian, but you can clearly see the message timeline and lack of responses (I only received the automated reply).\r\n\r\nIf something goes wrong with your trip, this company will not help you. They won\u2019t follow up, and they won\u2019t take responsibility. I honestly don\u2019t know what their emergency support is for, because they disappeared when it was actually needed."

"We booked a package with Voyage Priv\u00e9 for my grandparents \u2013 both in their 70s, don\u2019t speak the local language, and not in great health. It was a birthday present from the whole family. One of the main reasons we chose this package was because it included airport transfers.\r\n\r\nWhen they arrived in Greece on April 28, no one was there to meet them. They had to pay \u20ac80 out of pocket for a taxi. I contacted the \u201cemergency\u201d WhatsApp line immediately. They replied twice in the first two days, then stopped responding completely. I followed up every day after that and got nothing.\r\n\r\nTheir return flight was today (May 2). We never received any update or confirmation about a return transfer. I had to organise and pay for another transfer myself. While there, my grandparents met another couple in the exact same situation \u2013 same company, same missing transfers.\r\n\r\nI\u2019ve attached screenshots to this review to show the full conversation. They\u2019re in Italian, but you can clearly see the message timeline and lack of responses (I only received the automated reply).\r\n\r\nIf something goes wrong with your trip, this company will not help you. They won\u2019t follow up, and they won\u2019t take responsibility. I honestly don\u2019t know what their emergency support is for, because they disappeared when it was actually needed."

"We booked a package with Voyage Priv\u00e9 for my grandparents \u2013 both in their 70s, don\u2019t speak the local language, and not in great health. It was a birthday present from the whole family. One of the main reasons we chose this package was because it included airport transfers.\r\n\r\nWhen they arrived in Greece on April 28, no one was there to meet them. They had to pay \u20ac80 out of pocket for a taxi. I contacted the \u201cemergency\u201d WhatsApp line immediately. They replied twice in the first two days, then stopped responding completely. I followed up every day after that and got nothing.\r\n\r\nTheir return flight was today (May 2). We never received any update or confirmation about a return transfer. I had to organise and pay for another transfer myself. While there, my grandparents met another couple in the exact same situation \u2013 same company, same missing transfers.\r\n\r\nI\u2019ve attached screenshots to this review to show the full conversation. They\u2019re in Italian, but you can clearly see the message timeline and lack of responses (I only received the automated reply).\r\n\r\nIf something goes wrong with your trip, this company will not help you. They won\u2019t follow up, and they won\u2019t take responsibility. I honestly don\u2019t know what their emergency support is for, because they disappeared when it was actually needed."

"We booked a package with Voyage Priv\u00e9 for my grandparents \u2013 both in their 70s, don\u2019t speak the local language, and not in great health. It was a birthday present from the whole family. One of the main reasons we chose this package was because it included airport transfers.\r\n\r\nWhen they arrived in Greece on April 28, no one was there to meet them. They had to pay \u20ac80 out of pocket for a taxi. I contacted the \u201cemergency\u201d WhatsApp line immediately. They replied twice in the first two days, then stopped responding completely. I followed up every day after that and got nothing.\r\n\r\nTheir return flight was today (May 2). We never received any update or confirmation about a return transfer. I had to organise and pay for another transfer myself. While there, my grandparents met another couple in the exact same situation \u2013 same company, same missing transfers.\r\n\r\nI\u2019ve attached screenshots to this review to show the full conversation. They\u2019re in Italian, but you can clearly see the message timeline and lack of responses (I only received the automated reply).\r\n\r\nIf something goes wrong with your trip, this company will not help you. They won\u2019t follow up, and they won\u2019t take responsibility. I honestly don\u2019t know what their emergency support is for, because they disappeared when it was actually needed."