“I love the product and the brand, but I won't be purchasing from here anymore. I bought a sweater, it turned out to be to big and wanted to exchange it but the delivery from the U.S. from back was more than the cost of the sweater.
Customer service was very unhelpful and I stopped recommending the brand to my friends who have complimented my items.”
“Very dissapointed with Bound. Have bought mutiple times, but last time I bought the tshirt's collar was completely stretched out after only washing it once. Send an email to customer service and did not even get a reply”
Hi James,
Thanks for your recent purchase. When you reported this issue I can see we responded the next day. We also provided a goodwill discount for the future and a pre paid returns label.
In an instance like this we do wait for the product to arrive back to us. Before sending a replacement or refund. Which has now been processed.
