“The furniture options I picked look great and the tv bed is extremely convenient. For the options I picked, there was some confusion with the instructions but it all came together.”
Hi there,
We've been in touch a few times today about this, but just wanted to reiterate how terribly sorry I am for the experience you have had. Sounds like it was the perfect storm of mistakes on our part combined with shipping damage–a very bad combo. Regardless of why, the fact remains that you had a very poor experience, and we take that very seriously.
We remain committed to doing whatever it takes to turn this experience around. You have my personal contact info, please feel free to reach out if there's anything I can do to help!
Caden Wilding
Co-founder, Wildwood TV Lift Furniture
“We are thrilled with our TV lift cabinet! It is a beautifully built piece of furniture, and our guests are always surprised (and impressed!) to learn that there's a TV inside.”
“These folks are great to work with! Tell them what you want (if you are imagining a tweaked version of one of their products), and if they can do it, they will, and they’ll charge fairly. I’ve ordered custom wall cabinets, murphy bed, office furniture, and now a custom tv lift cabinet. Not cheap, but this is the real deal. Solid wood. And shipping across the country has been flawless, too.”
“This bed is perfect! I’ve had something similar to it but your bed is what I consider fine furniture. We have a sleep member mattress in the bed and it fit perfectly. It also allowed us to have a larger smart TV in the footboard. We love it”
“Product was very late in arriving. Communication was very poor, and we had to keep reaching out to get any sort of update. When it did arrive, the assembly we paid extra for wasn't completed. We had to try to complete it ourselves, only to find out there were pieces missing. Emailed to complain and mentioned the missing pieces, and never even received a reply.”
“It's a fun piece of furniture that allows our bed to have a clear view of windows when the TV is down. It's well built and beautiful. No complaints from me.”
“I am very please with the bed. I was worried that I will not get the bed on time but the staff worked diligently and worked with production to get it done within a couple of weeks and delivered in less than 10 days/ right on time for my daughter's birthday. Thank you to all the staff that made it happen.
The product (bed) is strong and the draws are huge ( have plenty of space). I am very pleased and glad I choose the Wildwood TV bed.”
