Hi there,
We've been in touch a few times today about this, but just wanted to reiterate how terribly sorry I am for the experience you have had. Sounds like it was the perfect storm of mistakes on our part combined with shipping damage–a very bad combo. Regardless of why, the fact remains that you had a very poor experience, and we take that very seriously.
We remain committed to doing whatever it takes to turn this experience around. You have my personal contact info, please feel free to reach out if there's anything I can do to help!
Caden Wilding
Co-founder, Wildwood TV Lift Furniture
“Product was very late in arriving. Communication was very poor, and we had to keep reaching out to get any sort of update. When it did arrive, the assembly we paid extra for wasn't completed. We had to try to complete it ourselves, only to find out there were pieces missing. Emailed to complain and mentioned the missing pieces, and never even received a reply.”
