Willed Reviews

Name: Willed
Rating: 4.90

4.9 Rating 781 Reviews

99 %

of reviewers recommend Willed

Company Reviews

Metrics

4.9

Based on 781 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

1300 945 533

Email:

hello@willed.com.au

Diana

Willed 5 star review on 18th November 2022

Vera

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are sincere, sensitive and conscientious. Reached out to me and want to make amends and I accepted their hearfelt gesture. Thank you.”

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Posted 3 years ago

“Easy to go through steps by steps on your website template. The advice there is helpful.”

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Posted 3 years ago

“It's all fairly straight forward and easy enough but I think it needs an introductory summary page. That would make it much better.”

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Posted 3 years ago

“Was simple and easy to use, the web layout, speed and access was great. Good description. My constructive feedback would be add a template sheet to help people remember what they have. As we know, creating a will has mixed emotions, for a better experience and helpful tool please consider adding a list of main categories with sub categories as a prompt, even in text box for end user to write it down via the web version or a print off. Even have a flow chart or description about what the steps are post an event happening, it can be confusing sometimes but having access to what the next steps would be is useful. E.g send a copy to person A, person B. If you have a pre-paid funeral arrangements send a copy of XX details etc. Overall very happy no feedback is not helpful. Unsure of the delivery as I completed mine online only 1 day ago.”

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Posted 3 years ago

“I haven't received the will”

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Posted 3 years ago

“Easy to fill in. enquiries answered promptly by both telephone and chat facility. minimum time required together with relevant advice re actions required for signatures and procedures after download of documents, comprehensive and easily understood.”

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Posted 3 years ago

“The program was surprisingly easy to use. The only suggestion I would make is that you include an obvious place to include addresses of any beneficiaries. I happen to have quite a long list.”

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Posted 3 years ago

“Really good if you want a simple will. I asked a question in the chat outside of office hours as it said the team will get back to me afterwards, but never got a response.”

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Posted 3 years ago

“Willed made it extremely easy to create a new Will and with excellent advice. The platform is easy, fast and thorough.”

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Posted 3 years ago

“At this stage all good! I have passed you onto son and daughter in law who have not done a will with 3 children!!”

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Posted 3 years ago

“easy format to use and if needing any help the staff are very helpful even on weekends and after hours”

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Posted 3 years ago

“Very good if your affairs are simple, could go further. For any name, there needs to be the opportunity to disambiguate, especially for larger families, and in regions where people go by other names. It is not obvious where the will is made, and this can be important. There needs to be the opportunity to tweak survivorship, in most cases this is to beat the public trustee, but death duties and estate taxes loom. People can linger longer these days. There is a lot of work still to do after using the service, such as storing details of where the will was made, a statement of assets, and the particulars of the witnesses. There needs to be an extended checklist, it is too easy to omit grants of rights of burial, and other very specific high value items to avoid their unnecessary disposal. Logo is a bit too much, but I suppose it could have been reflecty and we can always print in black. remember this is for perpetuity. But certainly good enough for most, and if not then an excellent first draft for your solicitor.”

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Posted 3 years ago

“Quick and easy process”

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Posted 3 years ago

“Very easy to use, allowed me to allocate who/what/where. Was very happy with the final product”

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Posted 3 years ago

“Very easy to use. However, it would be better if I was able to upload the fully signed documents back into the site with link access to share and refer to especially for the executors of my will.”

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Posted 3 years ago

“If your after a quick basic will this is the one for you, prompts and questions could have been a bit more detailed. but job done . Thanks”

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Posted 3 years ago

“Have found the willed site very helpful. It is very handy for me as I couldn’t get my husband to a solicitor to update our wills, because of illness.”

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Posted 3 years ago

“Great to use once you get into the site but it took patience and persistance to get into it.”

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Posted 3 years ago

“Final product was very good. Minor problems with communications. Chat was poorly done. eMail also. But great outcome”

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Posted 3 years ago

“This was way easier and quicker than I thought. All very straight forward.”

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Posted 3 years ago

Willed is rated 4.9 based on 781 reviews