Willed Reviews

Name: Willed
Rating: 4.89

4.9 Rating 693 Reviews

99 %

of reviewers recommend Willed

Company Reviews

Metrics

4.9

Based on 693 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

1300 945 533

Email:

hello@willed.com.au

Willed 5 star review on 18th November 2022

Vera

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate and when I had a question they answered the phone straight away and advised me how to adjust the things I needed with no fuss.”

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Posted 1 month ago

“I am releived to be able to talk by phone with people at Willed. Especially since although trying many times since first trying to contact Willed by phone never has a willed person answered my phone and there is no message to help otherwise. So now I have phone numbers to contact some people at Willed directly. Actually using the Platform is reasonably easy to complete the essentials. There is a lot of depth which allows for loading much financial and social information. To help others to access as much about oneself and social affairs as one could wish. So a very good platform with lots of whistles as well as bells”

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Posted 2 months ago

“The staff at willed were efficient in providing answers and offering any help needed in most cases. My husband did send through some questions about the pre-paid cremations, which did take a while to respond to. An apology was forthcoming and accepted. It should be made clearer that to purchase a pre-paid cremation package does allow a free will gift (OR to offer a $159 discount off the cremation package perhaps...)? However, not realising this fact, we paid for our wills first, and then decided to buy the cremation package. This, in effect, negates a 'real' gift or discount. Overall though, a fruitful and satisfying experience. Thank you Willed team.”

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Posted 2 months ago

“Answered questions. Gave precise instructions on what they offer. Very mindful of what to say .”

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Posted 2 months ago

“Aaron was very helpful and informative with my questions regarding this service. He was very understanding and polite. I would recommend willed funeral services to anyone who may be thinking of taking this option in the future.”

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Posted 2 months ago

“Thank you for my willed”

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Posted 1 year ago

“Willed were very responsive and assisted in a timely manner”

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Posted 1 year ago

“It is a great will for first-timers and easy to navigate plus the additional 12 months of free edits is wonderful. I do think there could be a few more options added so there is a chance to add further details but I’m very happy with this as my first will.”

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Posted 1 year ago

“Quick and easy procedure.”

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Posted 1 year ago

“I was pleasantly surprised at how quick and easy it was to write a will. Willed guides you through the whole process with simple and easy-to-understand instructions.”

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Posted 1 year ago

“Quick and easy to do only suggestion I have is when you nominate executors is to include an area to add their date of birth as further proof of them.”

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Posted 1 year ago

“I have not completed this yet, but all good so far.”

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Posted 1 year ago

“Easy to navigate . Quick to respond to questions. A great online service”

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Posted 1 year ago

“Was a good set up but I stuffed up with not adding the discount code. Very easy to flow through.”

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Posted 1 year ago

“Staff are sincere, sensitive and conscientious. Reached out to me and want to make amends and I accepted their hearfelt gesture. Thank you.”

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Posted 2 years ago

“Easy to go through steps by steps on your website template. The advice there is helpful.”

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Posted 2 years ago

“It's all fairly straight forward and easy enough but I think it needs an introductory summary page. That would make it much better.”

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Posted 2 years ago

“Was simple and easy to use, the web layout, speed and access was great. Good description. My constructive feedback would be add a template sheet to help people remember what they have. As we know, creating a will has mixed emotions, for a better experience and helpful tool please consider adding a list of main categories with sub categories as a prompt, even in text box for end user to write it down via the web version or a print off. Even have a flow chart or description about what the steps are post an event happening, it can be confusing sometimes but having access to what the next steps would be is useful. E.g send a copy to person A, person B. If you have a pre-paid funeral arrangements send a copy of XX details etc. Overall very happy no feedback is not helpful. Unsure of the delivery as I completed mine online only 1 day ago.”

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Posted 2 years ago

“I haven't received the will”

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Posted 2 years ago

“Easy to fill in. enquiries answered promptly by both telephone and chat facility. minimum time required together with relevant advice re actions required for signatures and procedures after download of documents, comprehensive and easily understood.”

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Posted 2 years ago

Willed is rated 4.9 based on 693 reviews