Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought it was cheap looking - big transfer on white towel with print made to look like towel. The photos don’t show it very clearly. Would not buy again”

Helpful Report

Posted 3 years ago

Hiya Sandra, Thank you for taking the time to leave your review. I am sorry to hear this news. If you would like to reach me via our online support centre, I'd be more than happy to discuss your order in more detail. All the best, Josh

Posted 3 years ago

“No attempt to deliver to me by Xmas and entered into long conversation about my order and then said we have no idea when it will arrive . Very poor and it arrived too late to give to my friend for Xmas . I paid for next day delivery too !”

Helpful Report

Posted 3 years ago

Hi Cheryl, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your experience with us. I can see your order was fulfilled, shipped, and delivered within the timeframes specified when ordering, so I can only apologise if these timescales were missed when ordering. All orders are sent via Royal Mail Tracked 24 as standard, and there is no additional cost for this service. Please do get back in touch if we can be of further assistance. Best Wishes, Rhian

Posted 3 years ago

“Slow delivery which I thought was acceptable because the item was being personalised - but when it arrived it wasn't personalised at all..... What is the point in asking the name of the Pet if they don't use it.”

Helpful Report

Posted 3 years ago

Hi Esta, Thank you for taking the time to leave us this review, although I am saddened to see you didn't have a 5 star experience with us on this occasion. I can see the apron you purchased is one of our designs that does not come personalised with name, and instead does feature your chosen icon only. We do state this within the product description on our website and illustrate this within our product imagery, so I do apologise if this was missed when ordering. We ask for your dog's name as part of the registration process to accurately display any items that are personalised with name, and I do apologise for any confusion this caused when ordering. We do also advise allowing 3-4 working days for our personalised items to be created and dispatched, and then to allow a further 48 hours for delivery. I can see we did fulfil your order within this timeframe, and I can only apologise if these timescales were missed when purchasing. If you ever have any concerns or queries regarding your Yappy order, please feel free to reach out to our customer care team who would be more than happy to help. Best Wishes, Rhian

Posted 3 years ago

“Busters Rainbow mat for a black cocker spaniel arrived . Unfortunately it was a star mat for a golden Labrador/ retriever called Teddy 🤣which I returned at personal expense . It was too late to reorder for Christmas so Buster still doesn’t have a mat !”

Helpful Report

Posted 3 years ago

Hi Janette, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your experience with us, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 3 years ago

“Unfortunately the items I ordered for Christmas never arrived. They issued a refund very quickly but I was disappointed that I did t get the items. I have ordered in the past with no issues”

Helpful Report

Posted 3 years ago

Hi Julie, Thank you for taking the time to leave us this review, although I am sorry to hear your items weren't received. It does appear your order was shipped from ourselves with plenty of time however, this beame lost with Royal Mail whilst in transit. I am terribly sorry about this, but I am pleased that the customer care team took care of you when you reached out to us regarding this. Best Wishes, Rhian

Posted 3 years ago

“The scarf is cute and I ordered a large (for a husky) but it was still too small. Having to modify with elastic”

Helpful Report

Posted 3 years ago

Hi Sharon, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order. I have sent you a private message to discuss this further, please can you kindly check your inbox? For future reference, our bandanas feature a size guide that allows you to select the most appropriate size for your dog. I apologise if you missed this on this occasion. Best Wishes, Lara Yappy.com

Posted 3 years ago

“Ordered 2 fleece sweatshirts for Xmas and a mug as a gift. Sweatshirts arrived fine . Mug was a seperate delivery and completely smashed into tiny pieces. No internal wrapping, just placed in a cardboard box with no tissue or bubble wrap. Emailed customer services as this waa a gift, asked to send out a replacement and to make sure it was well packaged. They sent out another bit same thing... no packaging. Luckily this one wasn't broken but not impressed, given I'd specifically requested it be well wrapped.”

Helpful Report

Posted 3 years ago

Hi Hannah, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your Yappy experience. I have sent you a private message to discuss this further, please can you kindly check your inbox? Best Wishes, Lara Yappy.com

Posted 3 years ago

“Christmas card did not have Coopers name on it as I’d ordered.”

Helpful Report

Posted 3 years ago

Hi Kathryn, Thank you for taking the time to leave us a review. I am sorry to hear your Christmas card did not feature your dog's name on it. I have sent you a private message to discuss this further. Please can you check your inbox when you get a chance? I would love to help. Kind Regards, Lara Yappy.com

Posted 3 years ago

“I was unhappy with the size of the characters and how busy the pictures were. I had difficulty myself in finding the dog chosen let alone for my granddaughter aged 4 who the book was for.”

Helpful Report

Posted 3 years ago

Hi Lynne, Thank you for taking the time to leave us a review. We are sorry to hear that you are struggling to find your dogs icon hidden throughout the book. If you contact our customer service team at help@yappy.com we can provide you with some hints and clues to find them! Also, we do mention in the product description that younger children may need some extra help in searching for their dog. We apologise if you missed this on this occasion. We hope this may help. Please do not hesitate to get in touch with us if you would like to discuss this further. Kind Regards, Lara Yappy.com

Posted 3 years ago

“Phone case broke almost straight away”

Helpful Report

Posted 3 years ago

Hi Charlotte, Thank you for taking the time to leave us a review. I am very sorry to hear your phone case has broken. I have sent you a private message to discuss this further. Please can you kindly check your inbox? I would love to help. Kind Regards, Lara Yappy.com

Posted 3 years ago

“I have shopped many times with Yappy and always been very happy however I am very disappointed with the quality of the 2 blankets recently purchased. Wonky edges and very thin fabric, nothing like my other Yappy blankets 😢”

Helpful Report

Posted 3 years ago

Hi Helen Thank you for taking the time to leave us this review, and I'm terribly sorry to hear of your disappointment with the blankets. I have contacted you privately regarding this, so please do check your inbox. Best Wishes Rhian

Posted 3 years ago

“My hubby brought me a shoulder bag with my dog on it. Only thing was the pic alright but the finish was a bit rough on the inside.”

Helpful Report

Posted 3 years ago

Hi Rachel, Thank you for taking the time to leave this review for us. I am sorry to hear you were disappointed with the inside of your bag and I would love to look into this further for you. I have sent you a private email, if you could kindly check your inbox. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Lovely dog bandana but I thought it would be printed with the dog's name? Mine wasn't.”

Helpful Report

Posted 3 years ago

Hi Gwynneth, Thank you for taking the time to leave this review for us. I have had a look into your order and can see the bandana you have ordered does not come personalised with name and instead features your chosen icon only. We do mention this within the product description for the bandana and this is also shown on the picture previews we provide. I do apologise that this information was missed when placing your order however, I am sure your pooch looked fluffin' furbulous in their Birthday bandana. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Although the mug arrived within a few days and looked exactly as the ordered image, and my friend was delighted with it as a birthday gift. However it has chipped after 2 washes in the dishwasher, so they are no longer using it....so I'm disappointed with the poor quality of the mug.”

Helpful Report

Posted 3 years ago

Hi Wendy, Thank you for taking the time to leave this review for us. I am sorry to hear this has happened with your friends mug, this certainly isn't the standard we expect for our customers. I have sent you a private message, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“T shirt quality is poor for the price.”

Helpful Report

Posted 3 years ago

Hi Cliff, Thank you for taking the time to leave this review for us. I am sorry to hear you found your T-Shirt to be of poor quality for the price. I have sent you a private email, if you could kindly check your inbox. I would love to hear more from you about this. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Brought the cat mats Looked really great but once cat food on them they don’t wipe clean so already look shabby and won’t repurchase The feeding bowls look nice and are substantial but too big for cat bowls- a pouch of cat food looks list in them Good service and well packaged items Loved the cards and book”

Helpful Report

Posted 3 years ago

Hi Bridget, Thank you for taking the time to leave this review for us. I am sorry to hear about your experience with our feeding mat and I would love to look into this further for you. I have sent you a private email if you could kindly check your inbox. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Previously have been pleased with purchases. But recently received delivery of an eating mat. It was rolled up. And is badly creased reining the picture. It needs to be delivered flat. Just cannot be bothered to return it. But disappointed.”

Helpful Report

Posted 3 years ago

Hi Hilary, Thank you for taking the time to leave this review for us. I am sorry to hear this has happened with your feeding mat. I have sent you a private email, could you kindly check your inbox? I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Guys.... Everything was and has been brilliant, with the hundreds of pounds I’ve spent with you ! However, the feeding bowl received today has one side that is completely out of balance !! Shame, but I just can’t be bothered to send it back ! 5/10 R”

Helpful Report

Posted 3 years ago

Hi Richard, Thank you for taking the time to leave this review for us. I am sorry to see how your bowl has arrived, this certainly isn't the standard we expect for our customers. I have sent you a private email, if you could kindly check your inbox. I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 3 years ago

“Please please start doing things with multiple dogs on. So many owners have more than 1. Would buy so much more if you did thanks”

Helpful Report

Posted 4 years ago

Hi Natalie, Thanks for taking the time to leave this feedback for us. We are still a relatively new company and we are working hard on new ideas, designs and products every day as we want our customers to have a great shopping experience. At the moment, we are looking into adding products that can be personalised with more than one pet to our website. This is something we are hoping to implement in the future. Best Wishes, Lucy Yappy.com

Posted 4 years ago

“Ordered a bandana with my dogs name on it but it was too big for her”

Helpful Report

Posted 4 years ago

Hi Beverley, Thank you for taking the time to leave this review for us. I am sorry however, to hear that your bandana was too big for your dog. We do include the measurements for our bandana on our website along with a helpful size guide. I do apologise if this was missed when placing your order. We do find that if you roll the bandana down you can amend the size without compromising on the comfort for your pooch. Please give this a try and let us know how you get on. Kind Regards, Lucy Yappy.com

Posted 4 years ago

Yappy.com is rated 4.9 based on 26,756 reviews