Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

Visit Website

Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

Write Your review

Tell us how Yappy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pack of these bracelets hoping to help family and loved ones connect to God’s word on a daily and convient basis. Im extremely disappointed as the “scriptures” that have come to me are inaccurate. I will look them up on a bible app and they do not match the book and verse. One was perplexing especially when Jesus spoke in Psalms. I have tried for two days to speak with someone at yappy about this but no-one has responded to my messages. This is frustrating and a waste of time and money.”

Helpful Report

Posted 3 months ago

“Order placed before Christmas cut off, never arrived and then order cancelled”

Helpful Report

Posted 3 months ago

“Unfortunately my recent purchase was of a very poor standard. The enamel food bowl chipped the very first use. If I hadn’t spotted it quickly the enamel would have been in my dogs food, which is extremely dangerous. I did complain and sent photographs and you did refund me rather quickly which leads me to believe this is a problem you were aware of and yet still sold the product. Needless to say was very disappointed”

Helpful Report

Posted 4 months ago

“Sent me an email after id ordered telling me that the order was still in my basket. So I completed the purchase. Only to find that I now had a duplicate order of a personalised item. Staff at yappy not interested in rectifying situation. Now pursuing this with PayPal.”

Helpful Report

Posted 4 months ago

“Arrived damaged!”

Helpful Report

Posted 4 months ago

“The website was easy to use but the quality and price of the items ordered were poor and very disappointing. Would avoid!”

Helpful Report

Posted 4 months ago

“Card took to long and missed birthday”

Helpful Report

Posted 7 months ago

Hi Kenny, Thanks for leaving your review. I'm awfully sorry to hear this however I have looked into this and can see that our customer care team have reached out to resolve this for you. Best Wishes, Josh

Posted 7 months ago

“The card i ordered took over three weeks to come missing the birthday it was meant for”

Helpful Report

Posted 8 months ago

Hi John, Thanks for taking the time to share your review. I'm incredibly sorry to hear this news. Please contact customer care at your earliest opportunity. Kind Regards, Josh

Posted 8 months ago

“Very disappointed that a birthday card arrived too late and significantly outside of the delivery timescales - I liaised with customer service who were not helpful. I should have been offered a refund as I was not able to use the card!”

Helpful Report

Posted 8 months ago

Hi Sue, Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your order. I can see you contacted our customer care team who advised to get back in touch if the item was not received by the end of the week. I can see we did not hear back from you following that, and as such we did not get the opportunity to correct this for you or offer a refund. Please do get in touch if there is anything further we can help with. Kind Regards, Rhian

Posted 8 months ago

“Barney didn’t get his card”

Helpful Report

Posted 8 months ago

Hi Carolyne, Thanks for leaving your words with us. I'm really sorry to hear this news! Please contact customer care at your earliest convenience so we can investigate further for you. Best Wishes, Josh

Posted 8 months ago

“Harry didn't get HIS birthday bandana as I was told that 'personalised' didn't mean having his name on, but just the made up picture on the website. I thought this strange as I had ordered one previously for my female dog with her name on. As there isn't a phone number to call, it was hard to get the person to understand on the messaging. Harry is a rescue and is now 12yrs old. It was his first birthday with us and will be his last as he has been diagnosed with cancer so we are on borrowed time.”

Helpful Report

Posted 10 months ago

Hi Jacqui, Thank you for taking the time to leave your thoughts. I'm awfully sorry to hear about Harry. Please know our thoughts are with you all. I have looked into this and I can see that you've been in contact with our customer care who have refund this for you. Best Wishes, Josh

Posted 10 months ago

“Arrived too late and never responded to my messages after I suggested a solution”

Helpful Report

Posted 1 year ago

“Customer Service is very poor and slow delivery times.”

Helpful Report

Posted 1 year ago

Hi Jamie, Thanks for leaving your review. Although saddened to hear this news, I can see that you have spoken to our Customer Care team how have updated you on everything prior to this review. If you need anything else, please let a member of the team know. Best WIshes, Josh

Posted 1 year ago

“Flimsy, over priced coasters. I appreciate they're personalised but doubt they'll last a month. Paper-like!”

Helpful Report

Posted 1 year ago

Hi Bev, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Yappy Customer Care

Posted 1 year ago

“I received my replacement which is now correct. However, not great quality as glue left on the actual board itself.”

Helpful Report

Posted 1 year ago

Hi Michelle, Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Yappy Customer Care

Posted 1 year ago

“Terrible service - Told me items were despatched. Never arrived. Reported this and said they’d replace or refund. Requested a replacement. Waited and still no parcel. Chases it and advises new order going out that day. Then gets an email to say delay in production and my order is affected!! Shocking service.”

Helpful Report

Posted 1 year ago

“I never received the parcel as it got lost with Royal Mail”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for taking the time to leave us this review, although I am saddened to hear your order has not been received. I can see you contacted our customer care team regarding this on 30/10/2023 and we did respond explaining that your items were not lost, and were being held with your local delivery office as Royal Mail were unable to deliver these on 24/10/2023 I have checked the tracking and can see the items are still being held at your local delivery office for collection or redelivery. You can arrange a redelivery via the links my colleague Amanda sent over to you by email on the 30th October. Please do get in touch if I can be of further assistance. Kind Regards, Rhian

Posted 1 year ago

“Card arrived A WEEK LATE Not good enough”

Helpful Report

Posted 1 year ago

Hi Chris. Thank you for taking the time to leave us this review. I am saddened to hear of your disappointment with your order, and have contacted you privately regarding this so please do check your inbox. Best Wishes, Rhian

Posted 1 year ago

“I did not receive this item”

Helpful Report

Posted 1 year ago

Hi Nicola, Thanks for taking the time to leave your review. Although saddened to hear this news - I can see that you have received correspondence from our Customer Care team who have advised the current situation of your parcel. If you can respond at your earliest convenience, that'd be great. Best Wishes, Josh

Posted 1 year ago

“Whilst the greeting card was good the tie was abysmal. The quality and look of it was like something you'd get in a cheap, tat shop, shiny and oddly textured, looking little like the website, apart from colour. Sadly I didn't read the small print so couldn't return in.”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you for taking the time to leave your review. Although extremely saddened to hear your words and your overall Yappy experience, I have looked into this and can see that you have reached out to our Customer Care Team prior to leaving your review; who have followed procedure in line with our quality assurance and returns information. If you ever need anything, we're just a message away. Best Wishes, Josh

Posted 1 year ago

Yappy.com is rated 4.9 based on 26,756 reviews